Array ( [ID] => 2897 [Typ] => N [Aktiv] => on [Hide] => [NoIndex] => [NoPrint] => [Web] => [Limited] => [Aloud] => [Develop] => [Prior] => 0 [Deb] => [PosID] => 0 [Important] => [Draft] => 0000-00-00 00:00:00 [Ready] => 0000-00-00 00:00:00 [Spell] => 0000-00-00 00:00:00 [Pass] => 0000-00-00 00:00:00 [Corr] => [HideAccess] => [Page] => [View] => [Sub] => [Grp] => [Access] => [DoPdf] => [Easy] => [Note] => [Container] => [Row] => [Col] => [TopCol] => [OffsetCol] => [Colxs] => 0 [OffsetColxs] => 0 [ColNewline] => [Block] => [BlockTyp] => [BlockSet] => [Area] => [Area_Col] => [Distance] => [Frame] => [NewPos] => [Cap] => 0 [Art] => 0 [ArtAdd] => [Par] => 0 [Pos] => 0 [Item] => [Layout] => [TDat] => 0000-00-00 [ConDat] => 0000-00-00 00:00:00 [UpDat] => 0000-00-00 00:00:00 [WrkDat] => 0000-00-00 00:00:00 [Main] => [WaitDat] => 0000-00-00 00:00:00 [Menu] => [DoNext] => [DoFooter] => [Form] => [FormAction] => [FormOut] => [FormSave] => [FormSession] => [FormDB] => [FormAddFldLst] => [FormRead] => [FormText] => [FormEmail] => [FormSecure] => [FormSpamHours] => 0 [FormSpamFld] => [FormSpamCntFld] => [FormValidate] => [FormLevel] => [FormLog] => [FormSuccess] => [FormSuccessVar] => [Rich] => [Next] => [Var] => [VarTyp] => [VarRecTyp] => [Fld] => [WebSet] => [GblVar] => [Submit] => [Need] => [Src] => [Alias] => [Back] => [Breadcrumb] => [WebSwitch] => [WebSwitchVar] => [DocVer] => [KeyStr] => [KeyCon] => [State] => [Source] => [Struct] => [StructSel] => [StructPrm] => [Output] => [Bold] => [Italic] => [Align] => [Margin] => [Width] => [Height] => [Top] => 0 [Bottom] => 0 [Padding] => [TtColor] => [BtColor] => [TxColor] => [BxColor] => [BpColor] => [LineBreak] => on [Class] => [Style] => [HtmID] => [Name] => [Box] => [Download] => [Sidebar] => [Sidebar_Pos] => [Sidebar_Row] => [ButtonEnd] => [LangSel] => [FixVal] => [Title_de] => NEIWA fordert stärkeres Engagement für Korruptionsbekämpfung in Brüsseler Erklärung [Title_fr] => NEIWA demande un engagement plus fort dans la lutte contre la corruption dans la Déclaration de Bruxelles [Title_nl] => NEIWA roept in Verklaring van Brussel op tot sterkere inzet in de strijd tegen corruptie [Title_en] => NEIWA calls for stronger commitment to fight corruption in Brussels Declaration [de] => Das Netzwerk europäischer Integritäts- und Whistleblowing-Behörden fordert in der Erklärung von Brüssel ein stärkeres Engagement für die Korruptionsbekämpfung. Die Vertreter des NEIWA-Netzwerks (vollständiger Name: Network of European Integrity and Whistleblowing Authorities) kamen auf Einladung des föderalen Ombudsmanns am 12. und 13. Juni 2025 in Brüssel zusammen. Sie hielten dort ihre jährliche Generalversammlung ab, um ihre Standpunkte zu Themen abzustimmen, die sie in den vergangenen Monaten in Arbeitsgruppen untersucht und diskutiert hatten. In ihrer Abschlusserklärung fordern sie eine rasche Verabschiedung des Vorschlags für eine EU-Richtlinie zur verstärkten Bekämpfung von Korruption. Das NEIWA-Netzwerk besteht seit 2019 und hat 35 Mitglieder aus 23 europäischen Ländern. Alle Mitglieder spielen in ihrem Land eine wichtige Rolle bei der Umsetzung der europäischen Whistleblower-Richtlinie. Während des Treffens in Brüssel fassten die Teilnehmer die Ergebnisse der Arbeitsgruppen in der „Erklärung von Brüssel“ zusammen, die einige praktische Empfehlungen für die Mitglieder und einen Appell an die politischen Entscheidungsträger enthält. So empfiehlt das Netzwerk seinen Mitgliedern: - Instrumente bereitzustellen, um bei anonymen Meldungen dennoch anonym mit dem Meldenden kommunizieren zu können, beispielsweise um zusätzliche Informationen anzufordern; - Daten im Zusammenhang mit anonymen Meldungen zu analysieren, um die Qualität dieser Meldungen zu verbessern; ihre Mitarbeiter für die Bedeutung eines sicheren Informationsaustauschs zwischen den zuständigen Behörden im Zusammenhang mit Meldungen zu sensibilisieren; - auf die Aus- und Weiterbildung von Juristen und anderen Personen, die Whistleblower unterstützen, zu setzen. Das NEIWA-Netzwerk fordert die politischen Entscheidungsträger auf,  - sich weiterhin für die Korruptionsbekämpfung einzusetzen und den Vorschlag für eine EU-Richtlinie zur Bekämpfung der Korruption rasch zu verabschieden; - den Schutz von Hinweisgebern zu verbessern und das Recht auf freie Meinungsäußerung als Grundlage unserer Demokratie zu wahren; die Unterstützung von Whistleblowern weiter auszubauen; sich für die Bekanntmachung der Rolle von Whistleblowern, der Art und Weise, wie sie Meldungen machen können, und ihres Beitrags zum Gemeinwohl einzusetzen. Für die Deutschsprachige Gemeinschaft nahm die Ombudsperson Marlene Hardt an diesem Treffen teil. [fr] => Dans la déclaration de Bruxelles, le réseau des autorités européennes chargées de l'intégrité et de la dénonciation appelle à un engagement plus fort dans la lutte contre la corruption. Les représentants du réseau NEIWA (nom complet : Network of European Integrity and Whistleblowing Authorities) se sont réunis à Bruxelles les 12 et 13 juin 2025, à l'invitation du Médiateur fédéral. Ils y ont tenu leur assemblée générale annuelle afin d'harmoniser leurs points de vue sur des sujets qu'ils avaient examinés et discutés au sein de groupes de travail au cours des mois précédents. Dans leur déclaration finale, ils ont appelé à une adoption rapide de la proposition de directive européenne visant à renforcer la lutte contre la corruption. Le réseau NEIWA existe depuis 2019 et compte 35 membres issus de 23 pays européens. Tous les membres jouent un rôle important dans la mise en ?uvre de la directive européenne sur les lanceurs d'alerte dans leur pays. Lors de la réunion à Bruxelles, les participants ont résumé les résultats des groupes de travail dans la 'Déclaration de Bruxelles', qui contient quelques recommandations pratiques pour les membres et un appel aux décideurs politiques. Ainsi, le réseau recommande à ses membres - de mettre à disposition des outils permettant de communiquer de manière anonyme avec l'auteur d'un signalement anonyme, par exemple pour demander des informations supplémentaires ; - d'analyser les données relatives aux signalements anonymes afin d'améliorer la qualité de ces signalements ; de sensibiliser leur personnel à l'importance d'un échange d'informations sécurisé entre les autorités compétentes dans le cadre des signalements ; - de miser sur la formation et le perfectionnement des juristes et autres personnes qui soutiennent les lanceurs d'alerte. Le réseau NEIWA invite les décideurs politiques à, - de continuer à s'engager dans la lutte contre la corruption et d'adopter rapidement la proposition de directive européenne sur la lutte contre la corruption ; - d'améliorer la protection des lanceurs d'alerte et de préserver la liberté d'expression, fondement de notre démocratie ; de continuer à développer le soutien aux lanceurs d'alerte ; s'engager à faire connaître le rôle des lanceurs d'alerte, la manière dont ils peuvent faire des signalements et leur contribution au bien commun. Marlene Hardt, médiatrice pour la Communauté germanophone, a participé à cette réunion. [nl] => In de Verklaring van Brussel roept het netwerk van Europese integriteits- en klokkenluidersautoriteiten op tot een sterkere inzet in de strijd tegen corruptie. De vertegenwoordigers van het NEIWA-netwerk (volledige naam: Network of European Integrity and Whistleblowing Authorities) kwamen op 12 en 13 juni 2025 op uitnodiging van de federale ombudsman bijeen in Brussel. Ze hielden er hun jaarlijkse algemene vergadering om te stemmen over hun standpunten over onderwerpen die ze de voorbije maanden in werkgroepen hadden geanalyseerd en besproken. In hun slotverklaring roepen ze op om het voorstel voor een EU-richtlijn ter versterking van de strijd tegen corruptie snel aan te nemen. Het NEIWA-netwerk bestaat sinds 2019 en heeft 35 leden uit 23 Europese landen. Alle leden spelen een belangrijke rol bij de implementatie van de Europese Klokkenluidersrichtlijn in hun land. Tijdens de bijeenkomst in Brussel hebben de deelnemers de resultaten van de werkgroepen samengevat in de 'Brussels Declaration', met daarin enkele praktische aanbevelingen voor de leden en een oproep aan politieke besluitvormers. Zo beveelt het netwerk zijn leden aan: - Zorg voor tools om bij anonieme meldingen toch anoniem te kunnen communiceren met de melder, bijvoorbeeld om aanvullende informatie op te vragen; - gegevens in verband met anonieme meldingen te analyseren om de kwaliteit van deze meldingen te verbeteren; hun medewerkers bewust maken van het belang van veilige informatie-uitwisseling tussen de bevoegde autoriteiten in verband met meldingen; - zich richten op de opleiding en training van advocaten en anderen die klokkenluiders ondersteunen. Het NEIWA-netwerk roept beleidsmakers op om - door te gaan met de bestrijding van corruptie en het voorstel voor een anticorruptierichtlijn van de EU snel goed te keuren; - de bescherming van klokkenluiders te verbeteren en de vrijheid van meningsuiting als fundament van onze democratie te handhaven; de steun voor klokkenluiders verder ontwikkelen; meer bekendheid geven aan de rol van klokkenluiders, de manieren waarop zij verslag kunnen uitbrengen en hun bijdrage aan het algemeen belang. Ombudspersoon Marlene Hardt woonde de vergadering bij namens de Duitstalige Gemeenschap. [en] => In the Brussels Declaration, the network of European integrity and whistleblowing authorities calls for a stronger commitment to the fight against corruption. The representatives of the NEIWA network (full name: Network of European Integrity and Whistleblowing Authorities) met in Brussels on June 12 and 13, 2025 at the invitation of the Federal Ombudsman. They held their annual general assembly there to coordinate their positions on topics that they had examined and discussed in working groups over the past few months. In their final declaration, they call for the swift adoption of the proposal for an EU directive to step up the fight against corruption. The NEIWA network has been in existence since 2019 and has 35 members from 23 European countries. All members play an important role in the implementation of the European Whistleblower Directive in their country. During the meeting in Brussels, the participants summarized the results of the working groups in the 'Brussels Declaration', which contains some practical recommendations for the members and an appeal to policy makers. This is how the network recommends its members: - Provide tools to still be able to communicate anonymously with the reporter in the case of anonymous reports, for example to request additional information; - analyze data related to anonymous reports in order to improve the quality of these reports; raise awareness among their employees of the importance of secure information exchange between the competent authorities in connection with reports; - focus on the education and training of lawyers and others who support whistleblowers. The NEIWA network calls on policy makers to - continue their commitment to the fight against corruption and swiftly adopt the proposal for an EU anti-corruption directive; - Improve the protection of whistleblowers and uphold freedom of expression as the foundation of our democracy; further develop support for whistleblowers; promote awareness of the role of whistleblowers, the ways in which they can report and their contribution to the common good. Ombudsperson Marlene Hardt attended the meeting on behalf of the German-speaking Community. [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => Lesen Sie die Erklärung von Brüssel mit den vollständigen Empfehlungen. [Tag_fr] => Lire la déclaration de Bruxelles avec l'intégralité des recommandations. [Tag_nl] => Lees de Verklaring van Brussel met de volledige aanbevelingen. [Tag_en] => Read the Brussels Declaration with the full recommendations. 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Die Vertreter des NEIWA-Netzwerks (vollständiger Name: Network of European Integrity and Whistleblowing Authorities) kamen auf Einladung des föderalen Ombudsmanns am 12. und 13. Juni 2025 in Brüssel zusammen. Sie hielten dort ihre jährliche Generalversammlung ab, um ihre Standpunkte zu Themen abzustimmen, die sie in den vergangenen Monaten in Arbeitsgruppen untersucht und diskutiert hatten. In ihrer Abschlusserklärung fordern sie eine rasche Verabschiedung des Vorschlags für eine EU-Richtlinie zur verstärkten Bekämpfung von Korruption. Das NEIWA-Netzwerk besteht seit 2019 und hat 35 Mitglieder aus 23 europäischen Ländern. Alle Mitglieder spielen in ihrem Land eine wichtige Rolle bei der Umsetzung der europäischen Whistleblower-Richtlinie. Während des Treffens in Brüssel fassten die Teilnehmer die Ergebnisse der Arbeitsgruppen in der „Erklärung von Brüssel“ zusammen, die einige praktische Empfehlungen für die Mitglieder und einen Appell an die politischen Entscheidungsträger enthält. So empfiehlt das Netzwerk seinen Mitgliedern: - Instrumente bereitzustellen, um bei anonymen Meldungen dennoch anonym mit dem Meldenden kommunizieren zu können, beispielsweise um zusätzliche Informationen anzufordern; - Daten im Zusammenhang mit anonymen Meldungen zu analysieren, um die Qualität dieser Meldungen zu verbessern; ihre Mitarbeiter für die Bedeutung eines sicheren Informationsaustauschs zwischen den zuständigen Behörden im Zusammenhang mit Meldungen zu sensibilisieren; - auf die Aus- und Weiterbildung von Juristen und anderen Personen, die Whistleblower unterstützen, zu setzen. Das NEIWA-Netzwerk fordert die politischen Entscheidungsträger auf,  - sich weiterhin für die Korruptionsbekämpfung einzusetzen und den Vorschlag für eine EU-Richtlinie zur Bekämpfung der Korruption rasch zu verabschieden; - den Schutz von Hinweisgebern zu verbessern und das Recht auf freie Meinungsäußerung als Grundlage unserer Demokratie zu wahren; die Unterstützung von Whistleblowern weiter auszubauen; sich für die Bekanntmachung der Rolle von Whistleblowern, der Art und Weise, wie sie Meldungen machen können, und ihres Beitrags zum Gemeinwohl einzusetzen. Für die Deutschsprachige Gemeinschaft nahm die Ombudsperson Marlene Hardt an diesem Treffen teil. [fr] => Dans la déclaration de Bruxelles, le réseau des autorités européennes chargées de l'intégrité et de la dénonciation appelle à un engagement plus fort dans la lutte contre la corruption. Les représentants du réseau NEIWA (nom complet : Network of European Integrity and Whistleblowing Authorities) se sont réunis à Bruxelles les 12 et 13 juin 2025, à l'invitation du Médiateur fédéral. Ils y ont tenu leur assemblée générale annuelle afin d'harmoniser leurs points de vue sur des sujets qu'ils avaient examinés et discutés au sein de groupes de travail au cours des mois précédents. Dans leur déclaration finale, ils ont appelé à une adoption rapide de la proposition de directive européenne visant à renforcer la lutte contre la corruption. Le réseau NEIWA existe depuis 2019 et compte 35 membres issus de 23 pays européens. Tous les membres jouent un rôle important dans la mise en ?uvre de la directive européenne sur les lanceurs d'alerte dans leur pays. Lors de la réunion à Bruxelles, les participants ont résumé les résultats des groupes de travail dans la 'Déclaration de Bruxelles', qui contient quelques recommandations pratiques pour les membres et un appel aux décideurs politiques. Ainsi, le réseau recommande à ses membres - de mettre à disposition des outils permettant de communiquer de manière anonyme avec l'auteur d'un signalement anonyme, par exemple pour demander des informations supplémentaires ; - d'analyser les données relatives aux signalements anonymes afin d'améliorer la qualité de ces signalements ; de sensibiliser leur personnel à l'importance d'un échange d'informations sécurisé entre les autorités compétentes dans le cadre des signalements ; - de miser sur la formation et le perfectionnement des juristes et autres personnes qui soutiennent les lanceurs d'alerte. Le réseau NEIWA invite les décideurs politiques à, - de continuer à s'engager dans la lutte contre la corruption et d'adopter rapidement la proposition de directive européenne sur la lutte contre la corruption ; - d'améliorer la protection des lanceurs d'alerte et de préserver la liberté d'expression, fondement de notre démocratie ; de continuer à développer le soutien aux lanceurs d'alerte ; s'engager à faire connaître le rôle des lanceurs d'alerte, la manière dont ils peuvent faire des signalements et leur contribution au bien commun. Marlene Hardt, médiatrice pour la Communauté germanophone, a participé à cette réunion. [nl] => In de Verklaring van Brussel roept het netwerk van Europese integriteits- en klokkenluidersautoriteiten op tot een sterkere inzet in de strijd tegen corruptie. De vertegenwoordigers van het NEIWA-netwerk (volledige naam: Network of European Integrity and Whistleblowing Authorities) kwamen op 12 en 13 juni 2025 op uitnodiging van de federale ombudsman bijeen in Brussel. Ze hielden er hun jaarlijkse algemene vergadering om te stemmen over hun standpunten over onderwerpen die ze de voorbije maanden in werkgroepen hadden geanalyseerd en besproken. In hun slotverklaring roepen ze op om het voorstel voor een EU-richtlijn ter versterking van de strijd tegen corruptie snel aan te nemen. Het NEIWA-netwerk bestaat sinds 2019 en heeft 35 leden uit 23 Europese landen. Alle leden spelen een belangrijke rol bij de implementatie van de Europese Klokkenluidersrichtlijn in hun land. Tijdens de bijeenkomst in Brussel hebben de deelnemers de resultaten van de werkgroepen samengevat in de 'Brussels Declaration', met daarin enkele praktische aanbevelingen voor de leden en een oproep aan politieke besluitvormers. Zo beveelt het netwerk zijn leden aan: - Zorg voor tools om bij anonieme meldingen toch anoniem te kunnen communiceren met de melder, bijvoorbeeld om aanvullende informatie op te vragen; - gegevens in verband met anonieme meldingen te analyseren om de kwaliteit van deze meldingen te verbeteren; hun medewerkers bewust maken van het belang van veilige informatie-uitwisseling tussen de bevoegde autoriteiten in verband met meldingen; - zich richten op de opleiding en training van advocaten en anderen die klokkenluiders ondersteunen. Het NEIWA-netwerk roept beleidsmakers op om - door te gaan met de bestrijding van corruptie en het voorstel voor een anticorruptierichtlijn van de EU snel goed te keuren; - de bescherming van klokkenluiders te verbeteren en de vrijheid van meningsuiting als fundament van onze democratie te handhaven; de steun voor klokkenluiders verder ontwikkelen; meer bekendheid geven aan de rol van klokkenluiders, de manieren waarop zij verslag kunnen uitbrengen en hun bijdrage aan het algemeen belang. Ombudspersoon Marlene Hardt woonde de vergadering bij namens de Duitstalige Gemeenschap. [en] => In the Brussels Declaration, the network of European integrity and whistleblowing authorities calls for a stronger commitment to the fight against corruption. The representatives of the NEIWA network (full name: Network of European Integrity and Whistleblowing Authorities) met in Brussels on June 12 and 13, 2025 at the invitation of the Federal Ombudsman. They held their annual general assembly there to coordinate their positions on topics that they had examined and discussed in working groups over the past few months. In their final declaration, they call for the swift adoption of the proposal for an EU directive to step up the fight against corruption. The NEIWA network has been in existence since 2019 and has 35 members from 23 European countries. All members play an important role in the implementation of the European Whistleblower Directive in their country. During the meeting in Brussels, the participants summarized the results of the working groups in the 'Brussels Declaration', which contains some practical recommendations for the members and an appeal to policy makers. This is how the network recommends its members: - Provide tools to still be able to communicate anonymously with the reporter in the case of anonymous reports, for example to request additional information; - analyze data related to anonymous reports in order to improve the quality of these reports; raise awareness among their employees of the importance of secure information exchange between the competent authorities in connection with reports; - focus on the education and training of lawyers and others who support whistleblowers. The NEIWA network calls on policy makers to - continue their commitment to the fight against corruption and swiftly adopt the proposal for an EU anti-corruption directive; - Improve the protection of whistleblowers and uphold freedom of expression as the foundation of our democracy; further develop support for whistleblowers; promote awareness of the role of whistleblowers, the ways in which they can report and their contribution to the common good. Ombudsperson Marlene Hardt attended the meeting on behalf of the German-speaking Community. [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => Lesen Sie die Erklärung von Brüssel mit den vollständigen Empfehlungen. [Tag_fr] => Lire la déclaration de Bruxelles avec l'intégralité des recommandations. [Tag_nl] => Lees de Verklaring van Brussel met de volledige aanbevelingen. [Tag_en] => Read the Brussels Declaration with the full recommendations. 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[title] => NEIWA calls for stronger commitment to fight corruption in Brussels Declaration [info] => [dat] => 20.06.2025 [pos] => 0 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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März, stellte Marc BERTRAND, Ombudsmann der Wallonie und der Föderation Wallonien-Brüssel und Vorsitzender von Ombudsman.be, dem belgischen Netzwerk der Ombudsleute, der Presse die von allen Mitgliedern des Netzwerks verabschiedete Resolution vor. Dieselbe Resolution wurde an alle Parlamente und Regierungen des Landes gerichtet. Das belgische Netzwerk der Ombudspersonen, kurz ombudsman.be, welche die Ombudsperson der Deutschsprachigen Gemeinschaft angehört, empfiehlt der Politik das 'Recht Fehler zu machen' per Gesetz zu verankern. Für eine gerechtere Verwaltung: Auf dem Weg zur gesetzlichen Anerkennung des Rechts auf Fehler. Angesichts der zunehmenden Komplexität von Verwaltungsvorgängen können leicht Fehler passieren. Das Recht auf Fehler, das in Frankreich und den Niederlanden bereits gesetzlich verankert ist, wurde 2021 vom belgischen Senat verabschiedet und ist nun in mehrere neuere Regierungsvereinbarungen aufgenommen worden. Diesem Prinzip liegt eine einfache Idee zugrunde: dem Bürger zu vertrauen, ihn als gutgläubig anzusehen und ihm die Möglichkeit zu geben, einen Fehler zu korrigieren, ohne unmittelbare Sanktionen befürchten zu müssen. Es handelt sich um eine Umgestaltung der Verwaltungspraktiken hin zu einem wohlwollenderen und pädagogischeren Ansatz, der eine vertrauensvolle Beziehung zwischen Bürgern und Verwaltung fördert. Ein gesetzlicher Rahmen für eine menschlichere Verwaltung Die Aufnahme des Rechts auf Fehler in die Gesetzgebung würde den Bürgern die Möglichkeit bieten, einen Fehler zu korrigieren, ohne willkürliche Sanktionen zu riskieren. Es würde auch den Beamten Sicherheit geben, indem es ihnen einen klaren Rahmen für die Berücksichtigung solcher Korrekturen bietet. Dieser Grundsatz stellt die Betrugsbekämpfung nicht in Frage, unterscheidet jedoch zwischen Fehlern in gutem Glauben und betrügerischem Verhalten. Die Empfehlungen von Ombudsman.be, dem belgischen Netzwerk von Ombudsleuten. Ombudsman.be schlägt mehrere wesentliche Elemente für die Umsetzung des Rechts auf Irrtum vor: Dem Bürger die Möglichkeit geben, einen Fehler innerhalb einer angemessenen Frist zu korrigieren. Auf den guten Glauben des Bürgers bestehen und Betrug ausschließen. Die Rolle der Verwaltungen bei der Unterstützung der Bürger klarstellen. Auf dem Weg zu einer zugänglicheren Verwaltung Die Annahme des Rechts auf Fehler würde das Vertrauen zwischen den Bürgern und dem Staat stärken und gleichzeitig eine gerechtere und transparentere Abwicklung von Verwaltungsvorgängen gewährleisten. Dieses Prinzip stellt einen großen Fortschritt in Richtung einer menschlicheren Verwaltung dar, die die Rechte der Bürger achtet. [fr] => Le mercredi 18 mars, Marc BERTRAND, médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles et président de Ombudsman.be, le réseau belge des médiateurs, a présenté à la presse la résolution adoptée par tous les membres du réseau. La même résolution a été adressée à tous les parlements et gouvernements du pays. Le réseau belge des médiateurs, en abrégé ombudsman.be, dont fait partie l'ombudsman de la Communauté germanophone, recommande aux politiques d'ancrer le 'droit à l'erreur' dans la loi. Pour une administration plus juste : vers une reconnaissance légale du droit à l'erreur. Face à la complexité croissante des procédures administratives, il est facile de commettre des erreurs. Le droit à l'erreur, déjà inscrit dans la loi en France et aux Pays-Bas, a été adopté par le Sénat belge en 2021 et est désormais repris dans plusieurs accords gouvernementaux récents. Ce principe repose sur une idée simple : faire confiance au citoyen, le considérer comme de bonne foi et lui donner la possibilité de corriger une erreur sans craindre de sanctions immédiates. Il s'agit d'une transformation des pratiques administratives vers une approche plus bienveillante et pédagogique, qui favorise une relation de confiance entre les citoyens et l'administration. Un cadre légal pour une administration plus humaine L'inscription du droit à l'erreur dans la législation permettrait aux citoyens de corriger une erreur sans risquer de sanctions arbitraires. Il sécuriserait également les fonctionnaires en leur offrant un cadre clair pour la prise en compte de ces corrections. Ce principe ne remet pas en cause la lutte contre la fraude, mais fait la distinction entre les erreurs commises de bonne foi et les comportements frauduleux. Les recommandations d'Ombudsman.be, le réseau belge des médiateurs. Ombudsman.be propose plusieurs éléments essentiels pour la mise en ?uvre du droit à l'erreur : Donner au citoyen la possibilité de corriger une erreur dans un délai raisonnable. Insister sur la bonne foi du citoyen et exclure toute fraude. Clarifier le rôle des administrations dans l'assistance aux citoyens. Vers une administration plus accessible L'adoption du droit à l'erreur permettrait de renforcer la confiance entre les citoyens et l'État, tout en garantissant une gestion plus juste et plus transparente des démarches administratives. Ce principe représente un grand pas en avant vers une administration plus humaine et respectueuse des droits des citoyens. [nl] => Op woensdag 18 maart presenteerde Marc BERTRAND, Ombudsman van Wallonië en de Federatie Wallonië-Brussel en voorzitter van Ombudsman.be, het Belgische netwerk van ombudsmannen, aan de pers de resolutie die door alle leden van het netwerk werd aangenomen. Dezelfde resolutie werd gericht aan alle parlementen en regeringen van het land. Het Belgisch netwerk van ombudsmannen, kortweg ombudsman.be, waartoe de ombudsman van de Duitstalige Gemeenschap behoort, beveelt de politici aan om het 'recht om fouten te maken' wettelijk vast te leggen. Voor een eerlijker bestuur: Naar een wettelijke erkenning van het recht om fouten te maken. Gezien de toenemende complexiteit van administratieve procedures kunnen er gemakkelijk fouten worden gemaakt. Het recht om fouten te maken, dat al wettelijk is verankerd in Frankrijk en Nederland, werd in 2021 goedgekeurd door de Belgische Senaat en is nu opgenomen in verschillende recente intergouvernementele overeenkomsten. Dit principe is gebaseerd op een eenvoudig idee: burgers vertrouwen, ervan uitgaan dat ze te goeder trouw handelen en hen de kans geven om een fout recht te zetten zonder bang te hoeven zijn voor onmiddellijke sancties. Het is een reorganisatie van administratieve praktijken in de richting van een meer welwillende en pedagogische aanpak die een vertrouwensrelatie tussen burgers en de overheid bevordert. Een wettelijk kader voor een menselijker administratie Door het recht om fouten te maken in de wetgeving op te nemen, krijgen burgers de kans om een fout te corrigeren zonder het risico te lopen op willekeurige sancties. Het zou ambtenaren ook zekerheid bieden door hen een duidelijk kader te geven om met dergelijke correcties rekening te houden. Dit beginsel stelt de fraudebestrijding niet ter discussie, maar maakt een onderscheid tussen te goeder trouw gemaakte fouten en frauduleus gedrag. De aanbevelingen van Ombudsman.be, het Belgische netwerk van ombudsmannen. Ombudsman.be stelt verschillende essentiële elementen voor om het recht op fouten te implementeren: De burger de kans geven om een fout binnen een redelijke termijn te corrigeren. Aandringen op de goede trouw van de burger en fraude uitsluiten. De rol van administraties verduidelijken om burgers bij te staan. Naar een toegankelijkere overheid Het aannemen van het recht om fouten te maken zou het vertrouwen tussen burgers en de staat versterken en tegelijkertijd zorgen voor eerlijkere en transparantere administratieve procedures. Dit principe betekent een grote stap voorwaarts naar een menselijker administratie die de rechten van burgers respecteert. [en] => On Wednesday, March 18, Marc BERTRAND, Ombudsman of Wallonia and the Wallonia-Brussels Federation and Chairman of Ombudsman.be, the Belgian network of ombudsmen, presented the resolution adopted by all members of the network to the press. The same resolution was addressed to all parliaments and governments of the country. The Belgian network of ombudspersons, ombudsman.be for short, to which the ombudsperson of the German-speaking Community belongs, recommends that politicians enshrine the 'right to make mistakes' in law. For a fairer administration: on the way to legal recognition of the right to make mistakes. Given the increasing complexity of administrative procedures, mistakes can easily happen. The right to make mistakes, which is already enshrined in law in France and the Netherlands, was adopted by the Belgian Senate in 2021 and has now been included in several recent intergovernmental agreements. This principle is based on a simple idea: trusting citizens, considering them to be acting in good faith and giving them the opportunity to correct a mistake without fear of immediate sanctions. It is a transformation of administrative practices towards a more benevolent and pedagogical approach that promotes a relationship of trust between citizens and the administration. A legal framework for a more humane administration Including the right to make mistakes in legislation would give citizens the opportunity to correct a mistake without risking arbitrary sanctions. It would also provide certainty to civil servants by giving them a clear framework for considering such corrections. This principle does not call into question the fight against fraud, but distinguishes between errors made in good faith and fraudulent behavior. The recommendations of Ombudsman.be, the Belgian network of ombudsmen. Ombudsman.be proposes several essential elements for the implementation of the right to error: Giving the citizen the opportunity to correct an error within a reasonable period of time. Insist on the good faith of the citizen and exclude fraud. Clarify the role of administrations in assisting citizens. Towards a more accessible administration Adopting the right to make mistakes would strengthen trust between citizens and the state while ensuring fairer and more transparent administrative procedures. This principle represents a major step forward towards a more humane administration that respects citizens' rights. 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März, stellte Marc BERTRAND, Ombudsmann der Wallonie und der Föderation Wallonien-Brüssel und Vorsitzender von Ombudsman.be, dem belgischen Netzwerk der Ombudsleute, der Presse die von allen Mitgliedern des Netzwerks verabschiedete Resolution vor. Dieselbe Resolution wurde an alle Parlamente und Regierungen des Landes gerichtet. Das belgische Netzwerk der Ombudspersonen, kurz ombudsman.be, welche die Ombudsperson der Deutschsprachigen Gemeinschaft angehört, empfiehlt der Politik das 'Recht Fehler zu machen' per Gesetz zu verankern. Für eine gerechtere Verwaltung: Auf dem Weg zur gesetzlichen Anerkennung des Rechts auf Fehler. Angesichts der zunehmenden Komplexität von Verwaltungsvorgängen können leicht Fehler passieren. Das Recht auf Fehler, das in Frankreich und den Niederlanden bereits gesetzlich verankert ist, wurde 2021 vom belgischen Senat verabschiedet und ist nun in mehrere neuere Regierungsvereinbarungen aufgenommen worden. Diesem Prinzip liegt eine einfache Idee zugrunde: dem Bürger zu vertrauen, ihn als gutgläubig anzusehen und ihm die Möglichkeit zu geben, einen Fehler zu korrigieren, ohne unmittelbare Sanktionen befürchten zu müssen. Es handelt sich um eine Umgestaltung der Verwaltungspraktiken hin zu einem wohlwollenderen und pädagogischeren Ansatz, der eine vertrauensvolle Beziehung zwischen Bürgern und Verwaltung fördert. Ein gesetzlicher Rahmen für eine menschlichere Verwaltung Die Aufnahme des Rechts auf Fehler in die Gesetzgebung würde den Bürgern die Möglichkeit bieten, einen Fehler zu korrigieren, ohne willkürliche Sanktionen zu riskieren. Es würde auch den Beamten Sicherheit geben, indem es ihnen einen klaren Rahmen für die Berücksichtigung solcher Korrekturen bietet. Dieser Grundsatz stellt die Betrugsbekämpfung nicht in Frage, unterscheidet jedoch zwischen Fehlern in gutem Glauben und betrügerischem Verhalten. Die Empfehlungen von Ombudsman.be, dem belgischen Netzwerk von Ombudsleuten. Ombudsman.be schlägt mehrere wesentliche Elemente für die Umsetzung des Rechts auf Irrtum vor: Dem Bürger die Möglichkeit geben, einen Fehler innerhalb einer angemessenen Frist zu korrigieren. Auf den guten Glauben des Bürgers bestehen und Betrug ausschließen. Die Rolle der Verwaltungen bei der Unterstützung der Bürger klarstellen. Auf dem Weg zu einer zugänglicheren Verwaltung Die Annahme des Rechts auf Fehler würde das Vertrauen zwischen den Bürgern und dem Staat stärken und gleichzeitig eine gerechtere und transparentere Abwicklung von Verwaltungsvorgängen gewährleisten. Dieses Prinzip stellt einen großen Fortschritt in Richtung einer menschlicheren Verwaltung dar, die die Rechte der Bürger achtet. [fr] => Le mercredi 18 mars, Marc BERTRAND, médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles et président de Ombudsman.be, le réseau belge des médiateurs, a présenté à la presse la résolution adoptée par tous les membres du réseau. La même résolution a été adressée à tous les parlements et gouvernements du pays. Le réseau belge des médiateurs, en abrégé ombudsman.be, dont fait partie l'ombudsman de la Communauté germanophone, recommande aux politiques d'ancrer le 'droit à l'erreur' dans la loi. Pour une administration plus juste : vers une reconnaissance légale du droit à l'erreur. Face à la complexité croissante des procédures administratives, il est facile de commettre des erreurs. Le droit à l'erreur, déjà inscrit dans la loi en France et aux Pays-Bas, a été adopté par le Sénat belge en 2021 et est désormais repris dans plusieurs accords gouvernementaux récents. Ce principe repose sur une idée simple : faire confiance au citoyen, le considérer comme de bonne foi et lui donner la possibilité de corriger une erreur sans craindre de sanctions immédiates. Il s'agit d'une transformation des pratiques administratives vers une approche plus bienveillante et pédagogique, qui favorise une relation de confiance entre les citoyens et l'administration. Un cadre légal pour une administration plus humaine L'inscription du droit à l'erreur dans la législation permettrait aux citoyens de corriger une erreur sans risquer de sanctions arbitraires. Il sécuriserait également les fonctionnaires en leur offrant un cadre clair pour la prise en compte de ces corrections. Ce principe ne remet pas en cause la lutte contre la fraude, mais fait la distinction entre les erreurs commises de bonne foi et les comportements frauduleux. Les recommandations d'Ombudsman.be, le réseau belge des médiateurs. Ombudsman.be propose plusieurs éléments essentiels pour la mise en ?uvre du droit à l'erreur : Donner au citoyen la possibilité de corriger une erreur dans un délai raisonnable. Insister sur la bonne foi du citoyen et exclure toute fraude. Clarifier le rôle des administrations dans l'assistance aux citoyens. Vers une administration plus accessible L'adoption du droit à l'erreur permettrait de renforcer la confiance entre les citoyens et l'État, tout en garantissant une gestion plus juste et plus transparente des démarches administratives. Ce principe représente un grand pas en avant vers une administration plus humaine et respectueuse des droits des citoyens. [nl] => Op woensdag 18 maart presenteerde Marc BERTRAND, Ombudsman van Wallonië en de Federatie Wallonië-Brussel en voorzitter van Ombudsman.be, het Belgische netwerk van ombudsmannen, aan de pers de resolutie die door alle leden van het netwerk werd aangenomen. Dezelfde resolutie werd gericht aan alle parlementen en regeringen van het land. Het Belgisch netwerk van ombudsmannen, kortweg ombudsman.be, waartoe de ombudsman van de Duitstalige Gemeenschap behoort, beveelt de politici aan om het 'recht om fouten te maken' wettelijk vast te leggen. Voor een eerlijker bestuur: Naar een wettelijke erkenning van het recht om fouten te maken. Gezien de toenemende complexiteit van administratieve procedures kunnen er gemakkelijk fouten worden gemaakt. Het recht om fouten te maken, dat al wettelijk is verankerd in Frankrijk en Nederland, werd in 2021 goedgekeurd door de Belgische Senaat en is nu opgenomen in verschillende recente intergouvernementele overeenkomsten. Dit principe is gebaseerd op een eenvoudig idee: burgers vertrouwen, ervan uitgaan dat ze te goeder trouw handelen en hen de kans geven om een fout recht te zetten zonder bang te hoeven zijn voor onmiddellijke sancties. Het is een reorganisatie van administratieve praktijken in de richting van een meer welwillende en pedagogische aanpak die een vertrouwensrelatie tussen burgers en de overheid bevordert. Een wettelijk kader voor een menselijker administratie Door het recht om fouten te maken in de wetgeving op te nemen, krijgen burgers de kans om een fout te corrigeren zonder het risico te lopen op willekeurige sancties. Het zou ambtenaren ook zekerheid bieden door hen een duidelijk kader te geven om met dergelijke correcties rekening te houden. Dit beginsel stelt de fraudebestrijding niet ter discussie, maar maakt een onderscheid tussen te goeder trouw gemaakte fouten en frauduleus gedrag. De aanbevelingen van Ombudsman.be, het Belgische netwerk van ombudsmannen. Ombudsman.be stelt verschillende essentiële elementen voor om het recht op fouten te implementeren: De burger de kans geven om een fout binnen een redelijke termijn te corrigeren. Aandringen op de goede trouw van de burger en fraude uitsluiten. De rol van administraties verduidelijken om burgers bij te staan. Naar een toegankelijkere overheid Het aannemen van het recht om fouten te maken zou het vertrouwen tussen burgers en de staat versterken en tegelijkertijd zorgen voor eerlijkere en transparantere administratieve procedures. Dit principe betekent een grote stap voorwaarts naar een menselijker administratie die de rechten van burgers respecteert. [en] => On Wednesday, March 18, Marc BERTRAND, Ombudsman of Wallonia and the Wallonia-Brussels Federation and Chairman of Ombudsman.be, the Belgian network of ombudsmen, presented the resolution adopted by all members of the network to the press. The same resolution was addressed to all parliaments and governments of the country. The Belgian network of ombudspersons, ombudsman.be for short, to which the ombudsperson of the German-speaking Community belongs, recommends that politicians enshrine the 'right to make mistakes' in law. For a fairer administration: on the way to legal recognition of the right to make mistakes. Given the increasing complexity of administrative procedures, mistakes can easily happen. The right to make mistakes, which is already enshrined in law in France and the Netherlands, was adopted by the Belgian Senate in 2021 and has now been included in several recent intergovernmental agreements. This principle is based on a simple idea: trusting citizens, considering them to be acting in good faith and giving them the opportunity to correct a mistake without fear of immediate sanctions. It is a transformation of administrative practices towards a more benevolent and pedagogical approach that promotes a relationship of trust between citizens and the administration. A legal framework for a more humane administration Including the right to make mistakes in legislation would give citizens the opportunity to correct a mistake without risking arbitrary sanctions. It would also provide certainty to civil servants by giving them a clear framework for considering such corrections. This principle does not call into question the fight against fraud, but distinguishes between errors made in good faith and fraudulent behavior. The recommendations of Ombudsman.be, the Belgian network of ombudsmen. Ombudsman.be proposes several essential elements for the implementation of the right to error: Giving the citizen the opportunity to correct an error within a reasonable period of time. Insist on the good faith of the citizen and exclude fraud. Clarify the role of administrations in assisting citizens. Towards a more accessible administration Adopting the right to make mistakes would strengthen trust between citizens and the state while ensuring fairer and more transparent administrative procedures. This principle represents a major step forward towards a more humane administration that respects citizens' rights. 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[title] => The ombudsmen adopt a resolution on the right to make mistakes [info] => [dat] => 19.03.2025 [pos] => 1 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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Dezember 2024 verabschiedete die Generalversammlung der Vereinten Nationen eine Resolution, in der die wichtige Rolle von Ombudspersonen und Ombudsstellen in unseren Gesellschaften hervorgehoben wird. In dieser Resolution wird ihre Aufgabe als wesentlich anerkannt: Schutz der Menschenrechte, Förderung einer verantwortungsvollen Staatsführung und Gewährleistung der Rechtsstaatlichkeit durch Verringerung der Kluft zwischen den Bürgern und den öffentlichen Diensten. Die Resolution hebt den Einfluss von Ombudspersonen bei der Erreichung der Ziele für nachhaltige Entwicklung hervor, insbesondere Ziel 16, das auf den Aufbau inklusiver Gesellschaften und die Stärkung öffentlicher Institutionen abzielt. Sie erkennt an, dass Ombudsstellen einen wichtigen Beitrag zu diesem Ziel leisten, indem sie kostenlose und zugängliche Beschwerdemechanismen bereitstellen, systemische Probleme identifizieren und so die öffentliche Verwaltung auf allen Ebenen effektiv und verantwortungsvoll verbessern.   Die Generalversammlung der Vereinten Nationen betont auch, wie wichtig es ist, Kontaktpersonen in der Verwaltung zu benennen, um Beschwerden effektiv zu bearbeiten. Die Resolution ruft die Staaten dazu auf, Ombudsmann- und Mediationsdienste im Einklang mit den Prinzipien von Venedig einzurichten, die Unabhängigkeit der Ombudspersonen zu gewährleisten, ihnen ausreichende Mittel zur Verfügung zu stellen, damit sie frei und effektiv handeln können, und ihre Bedeutung für die Stärkung der Demokratie anzuerkennen. [fr] => Le 17 décembre 2024, l'Assemblée générale des Nations unies a adopté une résolution soulignant le rôle important des médiateurs et des ombudsmans dans nos sociétés. Dans cette résolution, leur mission est reconnue comme essentielle : Protéger les droits de l'homme, promouvoir la bonne gouvernance et garantir l'État de droit en réduisant le fossé entre les citoyens et les services publics. La résolution souligne l'influence des médiateurs dans la réalisation des objectifs de développement durable, notamment l'objectif 16, qui vise à construire des sociétés inclusives et à renforcer les institutions publiques. Elle reconnaît que les institutions de médiation contribuent de manière importante à cet objectif en fournissant des mécanismes de plainte gratuits et accessibles, en identifiant les problèmes systémiques et en améliorant ainsi l'administration publique à tous les niveaux de manière efficace et responsable. L'Assemblée générale des Nations unies souligne également l'importance de désigner des personnes de contact au sein de l'administration afin de traiter efficacement les plaintes. La résolution appelle les États à mettre en place des services d'ombudsman et de médiation conformément aux principes de Venise, à garantir l'indépendance des médiateurs, à leur fournir des ressources suffisantes pour qu'ils puissent agir librement et efficacement, et à reconnaître leur importance pour le renforcement de la démocratie. [nl] => Op 17 december 2024 heeft de Algemene Vergadering van de Verenigde Naties een resolutie aangenomen waarin de belangrijke rol van ombudspersonen en ombudsmannen in onze samenlevingen wordt benadrukt. Deze resolutie erkent hun rol als essentieel: Het beschermen van mensenrechten, het bevorderen van goed bestuur en het waarborgen van de rechtsstaat door de kloof tussen burgers en overheidsdiensten te verkleinen. In de resolutie wordt de nadruk gelegd op het effect van ombudspersonen bij het verwezenlijken van de doelstellingen voor duurzame ontwikkeling, met name doelstelling 16, die gericht is op het opbouwen van inclusieve samenlevingen en het versterken van overheidsinstellingen. In de resolutie wordt erkend dat ombudspersonen een belangrijke bijdrage leveren aan dit doel door gratis en toegankelijke klachtenmechanismen te bieden, systeemproblemen op te sporen en zo het openbaar bestuur op alle niveaus op doeltreffende en verantwoordelijke wijze te verbeteren. De Algemene Vergadering van de Verenigde Naties benadrukt ook het belang van het aanwijzen van contactpersonen binnen de overheid die klachten effectief kunnen afhandelen. In de resolutie worden staten opgeroepen ombudsmannen en bemiddelingsdiensten in te stellen in overeenstemming met de beginselen van Venetië, de onafhankelijkheid van ombudspersonen te waarborgen, hen voldoende middelen te geven om vrij en effectief te kunnen handelen en hun belang voor het versterken van de democratie te erkennen. [en] => On December 17, 2024, the United Nations General Assembly adopted a resolution highlighting the important role of ombudspersons and ombudsmen in our societies. This resolution recognizes their role as essential: Protecting human rights, promoting good governance and ensuring the rule of law by narrowing the gap between citizens and public services. The resolution emphasizes the impact of ombudspersons in achieving the Sustainable Development Goals, particularly Goal 16, which aims to build inclusive societies and strengthen public institutions. It recognizes that ombudspersons make an important contribution to this goal by providing free and accessible complaint mechanisms, identifying systemic problems and thus improving public administration at all levels effectively and responsibly. The United Nations General Assembly also emphasizes the importance of appointing contact persons in the administration to deal with complaints effectively. The resolution calls on states to establish ombudsman and mediation services in accordance with the Venice Principles, to ensure the independence of ombudspersons, to provide them with sufficient resources to act freely and effectively, and to recognize their importance in strengthening democracy. 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[title] => New UN resolution underlines the importance of ombudspersons [info] => [dat] => 18.03.2025 [pos] => 2 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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Dezember 2024 verabschiedete die Generalversammlung der Vereinten Nationen eine Resolution, in der die wichtige Rolle von Ombudspersonen und Ombudsstellen in unseren Gesellschaften hervorgehoben wird. In dieser Resolution wird ihre Aufgabe als wesentlich anerkannt: Schutz der Menschenrechte, Förderung einer verantwortungsvollen Staatsführung und Gewährleistung der Rechtsstaatlichkeit durch Verringerung der Kluft zwischen den Bürgern und den öffentlichen Diensten. Die Resolution hebt den Einfluss von Ombudspersonen bei der Erreichung der Ziele für nachhaltige Entwicklung hervor, insbesondere Ziel 16, das auf den Aufbau inklusiver Gesellschaften und die Stärkung öffentlicher Institutionen abzielt. Sie erkennt an, dass Ombudsstellen einen wichtigen Beitrag zu diesem Ziel leisten, indem sie kostenlose und zugängliche Beschwerdemechanismen bereitstellen, systemische Probleme identifizieren und so die öffentliche Verwaltung auf allen Ebenen effektiv und verantwortungsvoll verbessern.   Die Generalversammlung der Vereinten Nationen betont auch, wie wichtig es ist, Kontaktpersonen in der Verwaltung zu benennen, um Beschwerden effektiv zu bearbeiten. Die Resolution ruft die Staaten dazu auf, Ombudsmann- und Mediationsdienste im Einklang mit den Prinzipien von Venedig einzurichten, die Unabhängigkeit der Ombudspersonen zu gewährleisten, ihnen ausreichende Mittel zur Verfügung zu stellen, damit sie frei und effektiv handeln können, und ihre Bedeutung für die Stärkung der Demokratie anzuerkennen. [fr] => Le 17 décembre 2024, l'Assemblée générale des Nations unies a adopté une résolution soulignant le rôle important des médiateurs et des ombudsmans dans nos sociétés. Dans cette résolution, leur mission est reconnue comme essentielle : Protéger les droits de l'homme, promouvoir la bonne gouvernance et garantir l'État de droit en réduisant le fossé entre les citoyens et les services publics. La résolution souligne l'influence des médiateurs dans la réalisation des objectifs de développement durable, notamment l'objectif 16, qui vise à construire des sociétés inclusives et à renforcer les institutions publiques. Elle reconnaît que les institutions de médiation contribuent de manière importante à cet objectif en fournissant des mécanismes de plainte gratuits et accessibles, en identifiant les problèmes systémiques et en améliorant ainsi l'administration publique à tous les niveaux de manière efficace et responsable. L'Assemblée générale des Nations unies souligne également l'importance de désigner des personnes de contact au sein de l'administration afin de traiter efficacement les plaintes. La résolution appelle les États à mettre en place des services d'ombudsman et de médiation conformément aux principes de Venise, à garantir l'indépendance des médiateurs, à leur fournir des ressources suffisantes pour qu'ils puissent agir librement et efficacement, et à reconnaître leur importance pour le renforcement de la démocratie. [nl] => Op 17 december 2024 heeft de Algemene Vergadering van de Verenigde Naties een resolutie aangenomen waarin de belangrijke rol van ombudspersonen en ombudsmannen in onze samenlevingen wordt benadrukt. Deze resolutie erkent hun rol als essentieel: Het beschermen van mensenrechten, het bevorderen van goed bestuur en het waarborgen van de rechtsstaat door de kloof tussen burgers en overheidsdiensten te verkleinen. In de resolutie wordt de nadruk gelegd op het effect van ombudspersonen bij het verwezenlijken van de doelstellingen voor duurzame ontwikkeling, met name doelstelling 16, die gericht is op het opbouwen van inclusieve samenlevingen en het versterken van overheidsinstellingen. In de resolutie wordt erkend dat ombudspersonen een belangrijke bijdrage leveren aan dit doel door gratis en toegankelijke klachtenmechanismen te bieden, systeemproblemen op te sporen en zo het openbaar bestuur op alle niveaus op doeltreffende en verantwoordelijke wijze te verbeteren. De Algemene Vergadering van de Verenigde Naties benadrukt ook het belang van het aanwijzen van contactpersonen binnen de overheid die klachten effectief kunnen afhandelen. In de resolutie worden staten opgeroepen ombudsmannen en bemiddelingsdiensten in te stellen in overeenstemming met de beginselen van Venetië, de onafhankelijkheid van ombudspersonen te waarborgen, hen voldoende middelen te geven om vrij en effectief te kunnen handelen en hun belang voor het versterken van de democratie te erkennen. [en] => On December 17, 2024, the United Nations General Assembly adopted a resolution highlighting the important role of ombudspersons and ombudsmen in our societies. This resolution recognizes their role as essential: Protecting human rights, promoting good governance and ensuring the rule of law by narrowing the gap between citizens and public services. The resolution emphasizes the impact of ombudspersons in achieving the Sustainable Development Goals, particularly Goal 16, which aims to build inclusive societies and strengthen public institutions. It recognizes that ombudspersons make an important contribution to this goal by providing free and accessible complaint mechanisms, identifying systemic problems and thus improving public administration at all levels effectively and responsibly. The United Nations General Assembly also emphasizes the importance of appointing contact persons in the administration to deal with complaints effectively. The resolution calls on states to establish ombudsman and mediation services in accordance with the Venice Principles, to ensure the independence of ombudspersons, to provide them with sufficient resources to act freely and effectively, and to recognize their importance in strengthening democracy. 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Dezember, hielt das belgische Netzwerk der Ombudspersonen, Ombudsman.be, seine Generalversammlung im Rathaus von Antwerpen ab. Das Netzwerk, das 29 Institutionen von Ombudsleuten und Mediatoren in Belgien umfasst, wurde in Antwerpen von der kommunalen Ombudsfrau Karla BLOMME begrüßt. Unter dem Vorsitz von Marc BERTRAND, Ombudsmann der Wallonie und der Föderation Wallonien-Brüsselzogen die Mitglieder Bilanz über das vergangene Jahr und die durchgeführten Aktivitäten. Sie nahmen auch die Schlussfolgerungen und Empfehlungen von Professor Stefaan VOETS, Professor an der KUL, im Anschluss an die Studie über „die belgischen Ombudsleute und die Prinzipien von Venedig“ zur kenntniss. Schließlich arbeiteten die Mediatoren und Ombudsmänner an einem Resolutionsentwurf zum Recht auf Fehler. Ein arbeitsreicher Tag, um das Jahr 2024 abzuschließen und neue Perspektiven für 2025 zu eröffnen. [fr] => Le vendredi 13 décembre, le réseau belge des médiateurs, Ombudsman.be, a tenu son assemblée générale à l'hôtel de ville d'Anvers. Le réseau, qui regroupe 29 institutions d'ombudsmans et de médiateurs en Belgique, a été accueilli à Anvers par l'ombudsman communal Karla BLOMME. Sous la présidence de Marc BERTRAND, Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles, les membres ont fait le bilan de l'année écoulée et des activités menées. Ils ont également pris connaissance des conclusions et recommandations du professeur Stefaan VOETS, professeur à la KUL, suite à l'étude sur 'les médiateurs belges et les principes de Venise'. Enfin, les médiateurs et ombudsmans ont travaillé sur un projet de résolution sur le droit à l'erreur. Une journée bien remplie pour clôturer l'année 2024 et ouvrir de nouvelles perspectives pour 2025. [nl] => Op vrijdag 13 december hield het Belgische netwerk van ombudsdiensten, Ombudsman.be, zijn algemene vergadering in het stadhuis van Antwerpen. Het netwerk, dat 29 instellingen van ombudsmannen en bemiddelaars in België omvat, werd in Antwerpen verwelkomd door de gemeentelijke ombudsvrouw Karla BLOMME. Voorgezeten door Marc BERTRAND, Ombudsman van Wallonië en de Federatie Wallonië-Brussel, maakten de leden de balans op van het voorbije jaar en de uitgevoerde activiteiten. Ze namen ook nota van de conclusies en aanbevelingen van professor Stefaan VOETS, professor aan de KUL, naar aanleiding van de studie over 'Belgische ombudsmannen en de Beginselen van Venetië'. Tot slot werkten de bemiddelaars en ombudsmannen aan een ontwerpresolutie over het recht op dwaling. Een drukke dag om het jaar 2024 af te sluiten en nieuwe perspectieven te openen voor 2025. [en] => On Friday, December 13, the Belgian network of ombudspersons, Ombudsman.be, held its general assembly in Antwerp City Hall. The network, which comprises 29 institutions of ombudsmen and mediators in Belgium, was welcomed to Antwerp by the municipal ombudswoman Karla BLOMME. Under the chairmanship of Marc BERTRAND, Ombudsman of Wallonia and the Wallonia-Brussels Federation, the members took stock of the past year and the activities carried out. They also took note of the conclusions and recommendations of Professor Stefaan VOETS, professor at the KUL, following the study on 'Belgian Ombudsmen and the Venice Principles'. Finally, the mediators and ombudsmen worked on a draft resolution on the right to error. A busy day to close the year 2024 and open new perspectives for 2025. 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Dezember, hielt das belgische Netzwerk der Ombudspersonen, Ombudsman.be, seine Generalversammlung im Rathaus von Antwerpen ab. Das Netzwerk, das 29 Institutionen von Ombudsleuten und Mediatoren in Belgien umfasst, wurde in Antwerpen von der kommunalen Ombudsfrau Karla BLOMME begrüßt. Unter dem Vorsitz von Marc BERTRAND, Ombudsmann der Wallonie und der Föderation Wallonien-Brüsselzogen die Mitglieder Bilanz über das vergangene Jahr und die durchgeführten Aktivitäten. Sie nahmen auch die Schlussfolgerungen und Empfehlungen von Professor Stefaan VOETS, Professor an der KUL, im Anschluss an die Studie über „die belgischen Ombudsleute und die Prinzipien von Venedig“ zur kenntniss. Schließlich arbeiteten die Mediatoren und Ombudsmänner an einem Resolutionsentwurf zum Recht auf Fehler. Ein arbeitsreicher Tag, um das Jahr 2024 abzuschließen und neue Perspektiven für 2025 zu eröffnen. [fr] => Le vendredi 13 décembre, le réseau belge des médiateurs, Ombudsman.be, a tenu son assemblée générale à l'hôtel de ville d'Anvers. Le réseau, qui regroupe 29 institutions d'ombudsmans et de médiateurs en Belgique, a été accueilli à Anvers par l'ombudsman communal Karla BLOMME. Sous la présidence de Marc BERTRAND, Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles, les membres ont fait le bilan de l'année écoulée et des activités menées. Ils ont également pris connaissance des conclusions et recommandations du professeur Stefaan VOETS, professeur à la KUL, suite à l'étude sur 'les médiateurs belges et les principes de Venise'. Enfin, les médiateurs et ombudsmans ont travaillé sur un projet de résolution sur le droit à l'erreur. Une journée bien remplie pour clôturer l'année 2024 et ouvrir de nouvelles perspectives pour 2025. [nl] => Op vrijdag 13 december hield het Belgische netwerk van ombudsdiensten, Ombudsman.be, zijn algemene vergadering in het stadhuis van Antwerpen. Het netwerk, dat 29 instellingen van ombudsmannen en bemiddelaars in België omvat, werd in Antwerpen verwelkomd door de gemeentelijke ombudsvrouw Karla BLOMME. Voorgezeten door Marc BERTRAND, Ombudsman van Wallonië en de Federatie Wallonië-Brussel, maakten de leden de balans op van het voorbije jaar en de uitgevoerde activiteiten. Ze namen ook nota van de conclusies en aanbevelingen van professor Stefaan VOETS, professor aan de KUL, naar aanleiding van de studie over 'Belgische ombudsmannen en de Beginselen van Venetië'. Tot slot werkten de bemiddelaars en ombudsmannen aan een ontwerpresolutie over het recht op dwaling. Een drukke dag om het jaar 2024 af te sluiten en nieuwe perspectieven te openen voor 2025. [en] => On Friday, December 13, the Belgian network of ombudspersons, Ombudsman.be, held its general assembly in Antwerp City Hall. The network, which comprises 29 institutions of ombudsmen and mediators in Belgium, was welcomed to Antwerp by the municipal ombudswoman Karla BLOMME. Under the chairmanship of Marc BERTRAND, Ombudsman of Wallonia and the Wallonia-Brussels Federation, the members took stock of the past year and the activities carried out. They also took note of the conclusions and recommendations of Professor Stefaan VOETS, professor at the KUL, following the study on 'Belgian Ombudsmen and the Venice Principles'. Finally, the mediators and ombudsmen worked on a draft resolution on the right to error. A busy day to close the year 2024 and open new perspectives for 2025. 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 Ein Problem mit einer Bank, einem Energieversorger, einem Telekommunikationsanbieter, einem öffentlichen Dienst, einer Rente, einer Beihilfe, einer Versicherung, den Steuern ... All dies sind Situationen, mit denen sich Menschen, die einen Sozialarbeiter um Hilfe bitten, manchmal konfrontiert sehen. Wenn sie das Problem nicht mit der betreffenden Stelle lösen können, gibt es immer eine Ombudsperson, die ihnen helfen kann.

 Im Webinar am 10. Oktober werden wir mehr Informationen darüber geben, wie wir arbeiten und wie man uns erreichen kann.
 Donnerstag, den 10. Oktober 2024, von 13.00 bis 14.00 Uhr (auf Französisch). Donnerstag, den 10. Oktober 2024, von 11.00 bis 12.00 Uhr (auf Niederländisch). Anmeldung:
 Die Teilnahme am Webinar ist kostenlos. 
Sie können sich für die Sitzung auf Französisch oder Niederländisch anmelden. 
Am Tag vor dem Webinar erhalten Sie einen Link zur Teilnahme. 
Das Webinar wird auch aufgezeichnet, wir stellen den Link auf unsere Website. [fr] => Ombudsman.be, le réseau belge de médiateurs, organise un webinaire pour les travailleurs sociaux des communes, des CPAS et des associations locales. Ce webinaire aura lieu le jeudi 10 octobre 2024, journée internationale des ombudsmans.
 ; Un problème avec une banque, un fournisseur d'énergie, un opérateur de télécommunications, un service public, une pension, une allocation, une assurance, les impôts ... Autant de situations auxquelles les personnes qui demandent de l'aide à un travailleur social sont parfois confrontées. S'ils ne parviennent pas à résoudre le problème avec l'organisme concerné, il y a toujours un médiateur qui peut les aider.

 ; Lors du webinaire du 10 octobre, nous donnerons plus d'informations sur la manière dont nous travaillons et comment nous contacter.
 ; Jeudi 10 octobre 2024, de 13h00 à 14h00 (en français). Jeudi 10 octobre 2024, de 11h00 à 12h00 (en néerlandais). Inscription:
 ; La participation au webinaire est gratuite. 
Vous pouvez vous inscrire à la session via le lien en français ou en néerlandais. 
Le jour précédant le webinaire, vous recevrez un lien pour y participer. 
Le webinaire est également enregistré, nous mettons le lien sur notre site web. https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [nl] => Ombudsman.be, het Belgisch netwerk van ombudsmannen, organiseert een webinar voor maatschappelijk werkers in gemeenten, OCMW's en lokale verenigingen. Dit webinar vindt plaats op donderdag 10 oktober 2024, de Internationale Dag van de Ombudsman 
 Een probleem met een bank, een energieleverancier, een telecomaanbieder, een openbare dienst, een pensioen, een subsidie, verzekeringen, belastingen ... Dit zijn allemaal situaties waarmee mensen die een maatschappelijk werker om hulp vragen soms geconfronteerd worden. Als ze er met de betrokken instantie niet uitkomen, is er altijd een ombudspersoon die hen kan helpen.

 In het webinar op 10 oktober geven we meer informatie over hoe we werken en hoe je contact met ons kunt opnemen.
 Donderdag 10 oktober 2024, van 13:00 tot 14:00 uur (in het Frans). Donderdag 10 oktober 2024, van 11.00 tot 12.00 uur (in het Nederlands). Registratie:
 Deelname aan het webinar is gratis. 
Je kunt je inschrijven voor de sessie via de link in het Frans of in het Nederlands. 
De dag voor het webinar ontvang je een link om deel te nemen. 
Het webinar wordt ook opgenomen, we plaatsen de link op onze website. https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [en] => Ombudsman.be, the Belgian network of ombudsmen, is organizing a webinar for social workers in municipalities, CPAS and local associations. This webinar will take place on Thursday, October 10, 2024, the International Ombudsman Day 
 A problem with a bank, an energy supplier, a telecommunications provider, a public service, a pension, a subsidy, insurance, taxes ... These are all situations that people who ask a social worker for help are sometimes confronted with. If they cannot resolve the problem with the agency concerned, there is always an ombudsperson who can help them.

 In the webinar on October 10, we will provide more information about how we work and how to contact us.
 Thursday, October 10, 2024, from 13:00 to 14:00 (in French). Thursday, October 10, 2024, from 11.00 to 12.00 (in Dutch). Registration:
 Participation in the webinar is free of charge. 
You can register for the session via the link in French or in Dutch. 
The day before the webinar you will receive a link to participate. 
The webinar will also be recorded, we will put the link on our website. [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => [Tag_fr] => Anmeldelink des Seminars auf Französisch|https://forms.office.com/pages/responsepage.aspx?id=no2GGnBrJEmigKdDh35rEEMVsDCwm0hCvDkpyX_quoZUMzBBVVE5WVlEMEpGVlpCMFRHT1g5NjUzUS4u&route=shorturl [Tag_nl] => Anmeldelink des Seminars auf Niederländisch|https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [Tag_en] => [Keyw_de] => [Keyw_fr] => [Keyw_nl] => [Keyw_en] => [Add_de] => [Add_fr] => [Add_nl] => [Add_en] => [Accusative_de] => [Dative_de] => [EMail] => [FldPos] => [Info] => [Title_Fill] => [Title_Prm] => [Title_Layout] => [Title_Format] => [Title_Size] => [Title_Align] => [Title_End] => [Title_Rich] => [Title_Pos] => [Text_Fill] => [Text_Prm] => [Text_Layout] => [Text_Format] => [Text_Size] => [Text_Align] => [Text_Break] => [Text_Before] => [Text_End] => [Text_Rich] => [Text_Pos] => [SText_Fill] => [SText_Prm] => [SText_Layout] => [SText_Format] => [SText_Size] => [SText_Align] => [SText_Break] => [SText_End] => [SText_Rich] => [SText_Pos] => [Add_Fill] => [Add_Prm] => [Add_Layout] => [Add_Format] => [Add_Size] => [Add_Align] => [Add_Break] => [Add_End] => [Add_Rich] => [Add_Pos] => [Info_Fill] => [Info_Prm] => [Info_Layout] => [Info_Format] => [Info_Size] => [Info_Align] => [Info_Pos] => [Desc_Fill] => [Desc_Prm] => [Desc_Layout] => [Desc_Format] => [Desc_Size] => [Desc_Align] => [Desc_Break] => [Desc_End] => [Desc_Rich] => [Desc_Pos] => [Tag_Fill] => [Tag_Prm] => [Tag_Size] => [Tag_Align] => [Tag_End] => [Tag_Pos] => [Dat_Fill] => [Dat_Prm] => [Dat_Format] => [Dat_Align] => [Dat_Pos] => [Logo_Fill] => [Logo_Prm] => [Logo_Size] => [Logo_Fit] => [Logo_End] => [Logo_Pos] => [Img_Fill] => file [Img_Prm] => [Img_Format] => [Img_Fit] => [Img_Wrap] => [Img_Size] => [Img_Align] => [Img_Cache] => [Img_Top] => 0 [Img_Btm] => 0 [Img_Pos] => [RefTyp] => tagall [RefPrm] => [RefDoc] => [RefArea] => [RefTxtVar] => [RefUse] => [RefOrg] => [RefLang] => [Wrap_Fld] => [Wrap_Fnc] => [Wrap_Ref] => [Param] => [Validate] => [Unit] => [InitFnc] => [Cond] => [Fill] => [Bool] => [WebRecFnc] => [FillFnc] => [FillPrm] => [FillVar] => [ResDst] => [ResTyp] => [ResVar] => [ResOrder] => [ResAdd] => [UpdateFnc] => [Update_Fill] => [CompressFnc] => [SubTabCnt] => [SubTabRef] => [DB] => [DBKeyVar] => [DBKey] => [DBKeyVal] => [DBKeyTyp] => [DBKeySrc] => [DBKeyCtl] => [DBSet] => [DBQuery] => [DBSort] => [DBHaving] => [DBExtFld] => [DBJoin] => [DBVarLst] => [DBSql] => [Path] => image/project [Dir] => [SDir] => [File] => 2024_webinar_ombudsman.png [VarLst] => [FldLst] => [JsonLD] => [PexLst] => [PexFnc] => [Annex] => [AddOn] => [tabkey] => 4 [dotab] => 1 [bottom] => 40 [title_fill] => title [title_size] => h3 [text_fill] => text [text_format] => short [dat_fill] => dat [dat_format] => dattmj [dat_pos] => text [reftyp] => id [refdoc] => news [refarea] => a [desc] => [stext] => [text] => Ombudsman.be the Belgian network of ombudsmen is organizing a webinar for social workers in municipalities ... [title] => Webinar: There is always an ombudsperson who can help you! [info] => [dat] => 01.10.2024 [pos] => 4 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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 Ein Problem mit einer Bank, einem Energieversorger, einem Telekommunikationsanbieter, einem öffentlichen Dienst, einer Rente, einer Beihilfe, einer Versicherung, den Steuern ... All dies sind Situationen, mit denen sich Menschen, die einen Sozialarbeiter um Hilfe bitten, manchmal konfrontiert sehen. Wenn sie das Problem nicht mit der betreffenden Stelle lösen können, gibt es immer eine Ombudsperson, die ihnen helfen kann.

 Im Webinar am 10. Oktober werden wir mehr Informationen darüber geben, wie wir arbeiten und wie man uns erreichen kann.
 Donnerstag, den 10. Oktober 2024, von 13.00 bis 14.00 Uhr (auf Französisch). Donnerstag, den 10. Oktober 2024, von 11.00 bis 12.00 Uhr (auf Niederländisch). Anmeldung:
 Die Teilnahme am Webinar ist kostenlos. 
Sie können sich für die Sitzung auf Französisch oder Niederländisch anmelden. 
Am Tag vor dem Webinar erhalten Sie einen Link zur Teilnahme. 
Das Webinar wird auch aufgezeichnet, wir stellen den Link auf unsere Website. [fr] => Ombudsman.be, le réseau belge de médiateurs, organise un webinaire pour les travailleurs sociaux des communes, des CPAS et des associations locales. Ce webinaire aura lieu le jeudi 10 octobre 2024, journée internationale des ombudsmans.
 ; Un problème avec une banque, un fournisseur d'énergie, un opérateur de télécommunications, un service public, une pension, une allocation, une assurance, les impôts ... Autant de situations auxquelles les personnes qui demandent de l'aide à un travailleur social sont parfois confrontées. S'ils ne parviennent pas à résoudre le problème avec l'organisme concerné, il y a toujours un médiateur qui peut les aider.

 ; Lors du webinaire du 10 octobre, nous donnerons plus d'informations sur la manière dont nous travaillons et comment nous contacter.
 ; Jeudi 10 octobre 2024, de 13h00 à 14h00 (en français). Jeudi 10 octobre 2024, de 11h00 à 12h00 (en néerlandais). Inscription:
 ; La participation au webinaire est gratuite. 
Vous pouvez vous inscrire à la session via le lien en français ou en néerlandais. 
Le jour précédant le webinaire, vous recevrez un lien pour y participer. 
Le webinaire est également enregistré, nous mettons le lien sur notre site web. https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [nl] => Ombudsman.be, het Belgisch netwerk van ombudsmannen, organiseert een webinar voor maatschappelijk werkers in gemeenten, OCMW's en lokale verenigingen. Dit webinar vindt plaats op donderdag 10 oktober 2024, de Internationale Dag van de Ombudsman 
 Een probleem met een bank, een energieleverancier, een telecomaanbieder, een openbare dienst, een pensioen, een subsidie, verzekeringen, belastingen ... Dit zijn allemaal situaties waarmee mensen die een maatschappelijk werker om hulp vragen soms geconfronteerd worden. Als ze er met de betrokken instantie niet uitkomen, is er altijd een ombudspersoon die hen kan helpen.

 In het webinar op 10 oktober geven we meer informatie over hoe we werken en hoe je contact met ons kunt opnemen.
 Donderdag 10 oktober 2024, van 13:00 tot 14:00 uur (in het Frans). Donderdag 10 oktober 2024, van 11.00 tot 12.00 uur (in het Nederlands). Registratie:
 Deelname aan het webinar is gratis. 
Je kunt je inschrijven voor de sessie via de link in het Frans of in het Nederlands. 
De dag voor het webinar ontvang je een link om deel te nemen. 
Het webinar wordt ook opgenomen, we plaatsen de link op onze website. https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [en] => Ombudsman.be, the Belgian network of ombudsmen, is organizing a webinar for social workers in municipalities, CPAS and local associations. This webinar will take place on Thursday, October 10, 2024, the International Ombudsman Day 
 A problem with a bank, an energy supplier, a telecommunications provider, a public service, a pension, a subsidy, insurance, taxes ... These are all situations that people who ask a social worker for help are sometimes confronted with. If they cannot resolve the problem with the agency concerned, there is always an ombudsperson who can help them.

 In the webinar on October 10, we will provide more information about how we work and how to contact us.
 Thursday, October 10, 2024, from 13:00 to 14:00 (in French). Thursday, October 10, 2024, from 11.00 to 12.00 (in Dutch). Registration:
 Participation in the webinar is free of charge. 
You can register for the session via the link in French or in Dutch. 
The day before the webinar you will receive a link to participate. 
The webinar will also be recorded, we will put the link on our website. [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => [Tag_fr] => Anmeldelink des Seminars auf Französisch|https://forms.office.com/pages/responsepage.aspx?id=no2GGnBrJEmigKdDh35rEEMVsDCwm0hCvDkpyX_quoZUMzBBVVE5WVlEMEpGVlpCMFRHT1g5NjUzUS4u&route=shorturl [Tag_nl] => Anmeldelink des Seminars auf Niederländisch|https://forms.office.com/pages/responsepage.aspx?id=n0iLC7Nay06LCnfHohOPPH04W3sWwndGi1bCSo9vHudUM0FORVQyTlRDMVRNVEpTMDA5VEZGQVhUQS4u&route=shorturl [Tag_en] => [Keyw_de] => [Keyw_fr] => [Keyw_nl] => [Keyw_en] => [Add_de] => [Add_fr] => [Add_nl] => [Add_en] => [Accusative_de] => [Dative_de] => [EMail] => [FldPos] => [Info] => [Title_Fill] => [Title_Prm] => [Title_Layout] => [Title_Format] => [Title_Size] => [Title_Align] => [Title_End] => [Title_Rich] => [Title_Pos] => [Text_Fill] => [Text_Prm] => [Text_Layout] => [Text_Format] => [Text_Size] => [Text_Align] => [Text_Break] => [Text_Before] => [Text_End] => [Text_Rich] => [Text_Pos] => [SText_Fill] => [SText_Prm] => [SText_Layout] => [SText_Format] => [SText_Size] => [SText_Align] => [SText_Break] => [SText_End] => [SText_Rich] => [SText_Pos] => [Add_Fill] => [Add_Prm] => [Add_Layout] => [Add_Format] => [Add_Size] => [Add_Align] => [Add_Break] => [Add_End] => [Add_Rich] => [Add_Pos] => [Info_Fill] => [Info_Prm] => [Info_Layout] => [Info_Format] => [Info_Size] => [Info_Align] => [Info_Pos] => [Desc_Fill] => [Desc_Prm] => [Desc_Layout] => [Desc_Format] => [Desc_Size] => [Desc_Align] => [Desc_Break] => [Desc_End] => [Desc_Rich] => [Desc_Pos] => [Tag_Fill] => [Tag_Prm] => [Tag_Size] => [Tag_Align] => [Tag_End] => [Tag_Pos] => [Dat_Fill] => [Dat_Prm] => [Dat_Format] => [Dat_Align] => [Dat_Pos] => [Logo_Fill] => [Logo_Prm] => [Logo_Size] => [Logo_Fit] => [Logo_End] => [Logo_Pos] => [Img_Fill] => file [Img_Prm] => [Img_Format] => [Img_Fit] => [Img_Wrap] => [Img_Size] => [Img_Align] => [Img_Cache] => [Img_Top] => 0 [Img_Btm] => 0 [Img_Pos] => [RefTyp] => tagall [RefPrm] => [RefDoc] => [RefArea] => [RefTxtVar] => [RefUse] => [RefOrg] => [RefLang] => [Wrap_Fld] => [Wrap_Fnc] => [Wrap_Ref] => [Param] => [Validate] => [Unit] => [InitFnc] => [Cond] => [Fill] => [Bool] => [WebRecFnc] => [FillFnc] => [FillPrm] => [FillVar] => [ResDst] => [ResTyp] => [ResVar] => [ResOrder] => [ResAdd] => [UpdateFnc] => [Update_Fill] => [CompressFnc] => [SubTabCnt] => [SubTabRef] => [DB] => [DBKeyVar] => [DBKey] => [DBKeyVal] => [DBKeyTyp] => [DBKeySrc] => [DBKeyCtl] => [DBSet] => [DBQuery] => [DBSort] => [DBHaving] => [DBExtFld] => [DBJoin] => [DBVarLst] => [DBSql] => [Path] => image/project [Dir] => [SDir] => [File] => 2024_webinar_ombudsman.png [VarLst] => [FldLst] => [JsonLD] => [PexLst] => [PexFnc] => [Annex] => [AddOn] => [tabkey] => 4 [dotab] => 1 [bottom] => 40 [title_fill] => title [title_size] => h3 [text_fill] => text [text_format] => short [dat_fill] => dat [dat_format] => dattmj [dat_pos] => text [reftyp] => id [refdoc] => news [refarea] => a [desc] => [stext] => [text] => Ombudsman.be the Belgian network of ombudsmen is organizing a webinar for social workers in municipalities ... [title] => Webinar: There is always an ombudsperson who can help you! [info] => [dat] => 01.10.2024 [pos] => 4 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_nl] => De Ombudsmannen presenteren hun Memorandum [Title_en] => [de] => Auf der Grundlage von Beobachtungen, die sie bei der Ausübung ihrer Aufgaben gemacht haben, und von Erfahrungen, die innerhalb des Netzes ausgetauscht wurden, formulieren Ombudsman.be Empfehlungen für die politischen Verantwortlichen, um den Zugang der Bürger zu ihren Rechten, zu Dienstleistungen und zu Ombudsleuten zu fördern. Es werden fünf Empfehlungen ausgesprochen: 1) Gewährleistung und Stärkung des Zugangs der Bürger zu ihren Rechten, z. B. durch die automatische Gewährung von Rechten ohne vorherigen Antrag oder durch die Verallgemeinerung des Grundsatzes 'Only once“; 2) Gewährleistung der Zugänglichkeit von Dienstleistungen und Unternehmen, z. B. durch allgemeine Unterstützung von Personen, die Schwierigkeiten bei der Nutzung digitaler Verwaltungsverfahren haben, oder durch die Beibehaltung physischer Zugangspunkte, auch in ländlichen Gebieten; 3) Gewährleistung des Internetzugangs als Grundbedürfnis, z. B. durch die Festlegung spezifischer Regeln für den Mindestzugang zu einem hochwertigen und erschwinglichen Internet; 4) Gewährleistung der Funktion eines Ombudsmanns auf allen Verwaltungsebenen, auch auf der Ebene der Gemeinden und ÖSHZ (In der Wallonie und Flandern); 5) Gewährleistung des Status und der Unabhängigkeit der Ombudsleute, z. B. durch die Verankerung des Rechts auf Anrufung eines Ombudsmanns in der Verfassung, der unabhängig von der Verwaltung oder dem Unternehmen ist, gegen das der Bürger eine Beschwerde einreichen möchte. [fr] => A partir des constats faits dans l’exercice de leurs missions et des expériences échangées au sein du Réseau, les ombudsmans formulent des recommandations à l’attention des responsables politiques en vue de promouvoir l'accès des citoyens à leurs droits, aux services et aux médiateurs. Cinq recommandations sont formulées : 1) Garantir et renforcer l’accès des citoyens à leurs droits, par exemple, par l’octroi automatique des droits sans demande préalable ou par la généralisation du principe « Only once » 2) Garantir l’accessibilité des services et des entreprises, par exemple, par la généralisation de l’accompagnement des personnes qui rencontrent des difficultés à utiliser les procédures administratives numérisées, ou par le maintien de lieux d’accès physiques, y compris dans les zones rurales 3) Garantir l’accès à internet comme un besoin essentiel, par exemple, par la fixation de règles spécifiques pour un accès minimal à un internet de qualité et abordable. 4) Garantir une fonction d’ombudsman à chaque niveau de pouvoir, y compris au niveau des communes et des CPAS 5) Garantir le statut et l’indépendance des ombudsmans, par exemple, par l’inscription dans la Constitution, du droit au recours à un ombudsman indépendant de l’administration ou de l’entreprise vis-à-vis desquels il reçoit des plaintes. [nl] => Op basis van de observaties die zijn gedaan bij de uitoefening van hun opdrachten en de ervaringen die binnen het netwerk zijn uitgewisseld, formuleren de ombudsmannen aanbevelingen ter attentie van de politieke leiders met het oog op het bevorderen van de toegang van burgers tot hun rechten, tot diensten en tot ombudsmannen. Er worden vijf aanbevelingen gedaan: 1) De toegang van burgers tot hun rechten garanderen en versterken, bijvoorbeeld door het automatisch toekenning van rechten zonder voorafgaand aanvraag of door de veralgemening van het “Only once” -principe 2) De toegankelijkheid van diensten en bedrijven garanderen, bijvoorbeeld door de ondersteuning te veralgemenen voor mensen die moeilijkheden ondervinden bij het gebruik van digitale administratieve procedures, of door fysieke toegangsplaatsen te behouden, ook in plattelandsgebieden 3) De toegang tot internet als een essentiële behoefte garanderen, bijvoorbeeld door specifieke regels vast te stellen voor minimale toegang tot kwalitatief en betaalbaar internet. 4) Een ombudsfunctie op elk bestuursniveau garanderen, ook op het niveau van de gemeenten en de OCMW's 5) Het statuut en de onafhankelijkheid van ombudsmannen garanderen, bijvoorbeeld door in de Grondwet het recht in te schrijven om een beroep te doen op een ombudsman die onafhankelijk is van de administratie of het bedrijf waartegen de burger klacht wenst in te dienen. [en] => [de_easy] => [Desc_de] => Ombudsman.be, das belgische Netz der Ombudsmänner, hat sein Memorandum für die politischen Entscheidungsträger in unserem Land verabschiedet. [Desc_fr] => Ombudsman.be, le Réseau belge des ombudsmans, vient d’adopter son Mémorandum à destination des responsables politiques de notre pays. [Desc_nl] => Ombudsman.be, het Belgische Netwerk van Ombudsmannen, heeft zijn Memorandum voor politieke leiders in ons land aangenomen. [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => [Tag_fr] => [Tag_nl] => [Tag_en] => [Keyw_de] => [Keyw_fr] => [Keyw_nl] => [Keyw_en] => [Add_de] => Es werden fünf Empfehlungen ausgesprochen: 1) Gewährleistung und Stärkung des Zugangs der Bürger zu ihren Rechten, z. B. durch die automatische Gewährung von Rechten ohne vorherigen Antrag oder durch die Verallgemeinerung des Grundsatzes 'Nur einmal“; 2) Gewährleistung der Zugänglichkeit von Dienstleistungen und Unternehmen, z. B. durch allgemeine Unterstützung von Personen, die Schwierigkeiten bei der Nutzung digitaler Verwaltungsverfahren haben, oder durch die Beibehaltung physischer Zugangspunkte, auch in ländlichen Gebieten; 3) Gewährleistung des Internetzugangs als Grundbedürfnis, z. B. durch die Festlegung spezifischer Regeln für den Mindestzugang zu einem hochwertigen und erschwinglichen Internet; 4) Gewährleistung der Funktion eines Ombudsmanns auf allen Verwaltungsebenen, auch auf der Ebene der Gemeinden und ÖSHZ (In der Wallonie und Flandern); 5) Gewährleistung des Status und der Unabhängigkeit der Ombudsleute, z. B. durch die Verankerung des Rechts auf Anrufung eines Ombudsmanns in der Verfassung, der unabhängig von der Verwaltung oder dem Unternehmen ist, gegen das der Bürger eine Beschwerde einreichen möchte. [Add_fr] => Cinq recommandations sont formulées : 1) Garantir et renforcer l’accès des citoyens à leurs droits, par exemple, par l’octroi automatique des droits sans demande préalable ou par la généralisation du principe « Only once » 2) Garantir l’accessibilité des services et des entreprises, par exemple, par la généralisation de l’accompagnement des personnes qui rencontrent des difficultés à utiliser les procédures administratives numérisées, ou par le maintien de lieux d’accès physiques, y compris dans les zones rurales 3) Garantir l’accès à internet comme un besoin essentiel, par exemple, par la fixation de règles spécifiques pour un accès minimal à un internet de qualité et abordable. 4) Garantir une fonction d’ombudsman à chaque niveau de pouvoir, y compris au niveau des communes et des CPAS 5) Garantir le statut et l’indépendance des ombudsmans, par exemple, par l’inscription dans la Constitution, du droit au recours à un ombudsman indépendant de l’administration ou de l’entreprise vis-à-vis desquels il reçoit des plaintes. [Add_nl] => Er worden vijf aanbevelingen gedaan: 1) De toegang van burgers tot hun rechten garanderen en versterken, bijvoorbeeld door het automatisch toekenning van rechten zonder voorafgaand aanvraag of door de veralgemening van het “Only once” -principe 2) De toegankelijkheid van diensten en bedrijven garanderen, bijvoorbeeld door de ondersteuning te veralgemenen voor mensen die moeilijkheden ondervinden bij het gebruik van digitale administratieve procedures, of door fysieke toegangsplaatsen te behouden, ook in plattelandsgebieden 3) De toegang tot internet als een essentiële behoefte garanderen, bijvoorbeeld door specifieke regels vast te stellen voor minimale toegang tot kwalitatief en betaalbaar internet. 4) Een ombudsfunctie op elk bestuursniveau garanderen, ook op het niveau van de gemeenten en de OCMW's 5) Het statuut en de onafhankelijkheid van ombudsmannen garanderen, bijvoorbeeld door in de Grondwet het recht in te schrijven om een beroep te doen op een ombudsman die onafhankelijk is van de administratie of het bedrijf waartegen de burger klacht w [Add_en] => [Accusative_de] => [Dative_de] => [EMail] => [FldPos] => [Info] => [Title_Fill] => [Title_Prm] => [Title_Layout] => [Title_Format] => [Title_Size] => [Title_Align] => [Title_End] => [Title_Rich] => [Title_Pos] => [Text_Fill] => [Text_Prm] => [Text_Layout] => [Text_Format] => [Text_Size] => [Text_Align] => [Text_Break] => [Text_Before] => [Text_End] => [Text_Rich] => [Text_Pos] => [SText_Fill] => [SText_Prm] => [SText_Layout] => [SText_Format] => [SText_Size] => [SText_Align] => [SText_Break] => [SText_End] => [SText_Rich] => [SText_Pos] => [Add_Fill] => [Add_Prm] => [Add_Layout] => [Add_Format] => [Add_Size] => [Add_Align] => [Add_Break] => [Add_End] => [Add_Rich] => [Add_Pos] => [Info_Fill] => [Info_Prm] => [Info_Layout] => [Info_Format] => [Info_Size] => [Info_Align] => [Info_Pos] => [Desc_Fill] => [Desc_Prm] => [Desc_Layout] => [Desc_Format] => [Desc_Size] => [Desc_Align] => [Desc_Break] => [Desc_End] => [Desc_Rich] => [Desc_Pos] => [Tag_Fill] => [Tag_Prm] => [Tag_Size] => [Tag_Align] => [Tag_End] => [Tag_Pos] => [Dat_Fill] => [Dat_Prm] => [Dat_Format] => [Dat_Align] => [Dat_Pos] => [Logo_Fill] => [Logo_Prm] => [Logo_Size] => [Logo_Fit] => [Logo_End] => [Logo_Pos] => [Img_Fill] => [Img_Prm] => [Img_Format] => [Img_Fit] => [Img_Wrap] => [Img_Size] => [Img_Align] => [Img_Cache] => [Img_Top] => 0 [Img_Btm] => 0 [Img_Pos] => [RefTyp] => [RefPrm] => [RefDoc] => [RefArea] => [RefTxtVar] => [RefUse] => [RefOrg] => [RefLang] => [Wrap_Fld] => [Wrap_Fnc] => [Wrap_Ref] => [Param] => [Validate] => [Unit] => [InitFnc] => [Cond] => [Fill] => [Bool] => [WebRecFnc] => [FillFnc] => [FillPrm] => [FillVar] => [ResDst] => [ResTyp] => [ResVar] => [ResOrder] => [ResAdd] => [UpdateFnc] => [Update_Fill] => [CompressFnc] => [SubTabCnt] => [SubTabRef] => [DB] => [DBKeyVar] => [DBKey] => [DBKeyVal] => [DBKeyTyp] => [DBKeySrc] => [DBKeyCtl] => [DBSet] => [DBQuery] => [DBSort] => [DBHaving] => [DBExtFld] => [DBJoin] => [DBVarLst] => [DBSql] => [Path] => [Dir] => [SDir] => [File] => [VarLst] => [FldLst] => [JsonLD] => [PexLst] => [PexFnc] => [Annex] => [AddOn] => [tabkey] => 5 [dotab] => 1 [bottom] => 40 [title_fill] => title [title_size] => h3 [text_fill] => text [text_format] => short [dat_fill] => dat [dat_format] => dattmj [dat_pos] => text [reftyp] => id [refdoc] => news [refarea] => a [desc] => [stext] => [text] => Auf der Grundlage von Beobachtungen die sie bei der Ausübung ihrer Aufgaben gemacht haben und ... 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[Title_nl] => De Ombudsmannen presenteren hun Memorandum [Title_en] => [de] => Auf der Grundlage von Beobachtungen, die sie bei der Ausübung ihrer Aufgaben gemacht haben, und von Erfahrungen, die innerhalb des Netzes ausgetauscht wurden, formulieren Ombudsman.be Empfehlungen für die politischen Verantwortlichen, um den Zugang der Bürger zu ihren Rechten, zu Dienstleistungen und zu Ombudsleuten zu fördern. Es werden fünf Empfehlungen ausgesprochen: 1) Gewährleistung und Stärkung des Zugangs der Bürger zu ihren Rechten, z. B. durch die automatische Gewährung von Rechten ohne vorherigen Antrag oder durch die Verallgemeinerung des Grundsatzes 'Only once“; 2) Gewährleistung der Zugänglichkeit von Dienstleistungen und Unternehmen, z. B. durch allgemeine Unterstützung von Personen, die Schwierigkeiten bei der Nutzung digitaler Verwaltungsverfahren haben, oder durch die Beibehaltung physischer Zugangspunkte, auch in ländlichen Gebieten; 3) Gewährleistung des Internetzugangs als Grundbedürfnis, z. B. durch die Festlegung spezifischer Regeln für den Mindestzugang zu einem hochwertigen und erschwinglichen Internet; 4) Gewährleistung der Funktion eines Ombudsmanns auf allen Verwaltungsebenen, auch auf der Ebene der Gemeinden und ÖSHZ (In der Wallonie und Flandern); 5) Gewährleistung des Status und der Unabhängigkeit der Ombudsleute, z. B. durch die Verankerung des Rechts auf Anrufung eines Ombudsmanns in der Verfassung, der unabhängig von der Verwaltung oder dem Unternehmen ist, gegen das der Bürger eine Beschwerde einreichen möchte. [fr] => A partir des constats faits dans l’exercice de leurs missions et des expériences échangées au sein du Réseau, les ombudsmans formulent des recommandations à l’attention des responsables politiques en vue de promouvoir l'accès des citoyens à leurs droits, aux services et aux médiateurs. Cinq recommandations sont formulées : 1) Garantir et renforcer l’accès des citoyens à leurs droits, par exemple, par l’octroi automatique des droits sans demande préalable ou par la généralisation du principe « Only once » 2) Garantir l’accessibilité des services et des entreprises, par exemple, par la généralisation de l’accompagnement des personnes qui rencontrent des difficultés à utiliser les procédures administratives numérisées, ou par le maintien de lieux d’accès physiques, y compris dans les zones rurales 3) Garantir l’accès à internet comme un besoin essentiel, par exemple, par la fixation de règles spécifiques pour un accès minimal à un internet de qualité et abordable. 4) Garantir une fonction d’ombudsman à chaque niveau de pouvoir, y compris au niveau des communes et des CPAS 5) Garantir le statut et l’indépendance des ombudsmans, par exemple, par l’inscription dans la Constitution, du droit au recours à un ombudsman indépendant de l’administration ou de l’entreprise vis-à-vis desquels il reçoit des plaintes. [nl] => Op basis van de observaties die zijn gedaan bij de uitoefening van hun opdrachten en de ervaringen die binnen het netwerk zijn uitgewisseld, formuleren de ombudsmannen aanbevelingen ter attentie van de politieke leiders met het oog op het bevorderen van de toegang van burgers tot hun rechten, tot diensten en tot ombudsmannen. Er worden vijf aanbevelingen gedaan: 1) De toegang van burgers tot hun rechten garanderen en versterken, bijvoorbeeld door het automatisch toekenning van rechten zonder voorafgaand aanvraag of door de veralgemening van het “Only once” -principe 2) De toegankelijkheid van diensten en bedrijven garanderen, bijvoorbeeld door de ondersteuning te veralgemenen voor mensen die moeilijkheden ondervinden bij het gebruik van digitale administratieve procedures, of door fysieke toegangsplaatsen te behouden, ook in plattelandsgebieden 3) De toegang tot internet als een essentiële behoefte garanderen, bijvoorbeeld door specifieke regels vast te stellen voor minimale toegang tot kwalitatief en betaalbaar internet. 4) Een ombudsfunctie op elk bestuursniveau garanderen, ook op het niveau van de gemeenten en de OCMW's 5) Het statuut en de onafhankelijkheid van ombudsmannen garanderen, bijvoorbeeld door in de Grondwet het recht in te schrijven om een beroep te doen op een ombudsman die onafhankelijk is van de administratie of het bedrijf waartegen de burger klacht wenst in te dienen. [en] => [de_easy] => [Desc_de] => Ombudsman.be, das belgische Netz der Ombudsmänner, hat sein Memorandum für die politischen Entscheidungsträger in unserem Land verabschiedet. [Desc_fr] => Ombudsman.be, le Réseau belge des ombudsmans, vient d’adopter son Mémorandum à destination des responsables politiques de notre pays. [Desc_nl] => Ombudsman.be, het Belgische Netwerk van Ombudsmannen, heeft zijn Memorandum voor politieke leiders in ons land aangenomen. [Desc_en] => [Do_Desc] => [Pos_fr] => 0 [Pos_nl] => 0 [Pos_en] => 0 [Tag_de] => [Tag_fr] => [Tag_nl] => [Tag_en] => [Keyw_de] => [Keyw_fr] => [Keyw_nl] => [Keyw_en] => [Add_de] => Es werden fünf Empfehlungen ausgesprochen: 1) Gewährleistung und Stärkung des Zugangs der Bürger zu ihren Rechten, z. B. durch die automatische Gewährung von Rechten ohne vorherigen Antrag oder durch die Verallgemeinerung des Grundsatzes 'Nur einmal“; 2) Gewährleistung der Zugänglichkeit von Dienstleistungen und Unternehmen, z. B. durch allgemeine Unterstützung von Personen, die Schwierigkeiten bei der Nutzung digitaler Verwaltungsverfahren haben, oder durch die Beibehaltung physischer Zugangspunkte, auch in ländlichen Gebieten; 3) Gewährleistung des Internetzugangs als Grundbedürfnis, z. B. durch die Festlegung spezifischer Regeln für den Mindestzugang zu einem hochwertigen und erschwinglichen Internet; 4) Gewährleistung der Funktion eines Ombudsmanns auf allen Verwaltungsebenen, auch auf der Ebene der Gemeinden und ÖSHZ (In der Wallonie und Flandern); 5) Gewährleistung des Status und der Unabhängigkeit der Ombudsleute, z. B. durch die Verankerung des Rechts auf Anrufung eines Ombudsmanns in der Verfassung, der unabhängig von der Verwaltung oder dem Unternehmen ist, gegen das der Bürger eine Beschwerde einreichen möchte. [Add_fr] => Cinq recommandations sont formulées : 1) Garantir et renforcer l’accès des citoyens à leurs droits, par exemple, par l’octroi automatique des droits sans demande préalable ou par la généralisation du principe « Only once » 2) Garantir l’accessibilité des services et des entreprises, par exemple, par la généralisation de l’accompagnement des personnes qui rencontrent des difficultés à utiliser les procédures administratives numérisées, ou par le maintien de lieux d’accès physiques, y compris dans les zones rurales 3) Garantir l’accès à internet comme un besoin essentiel, par exemple, par la fixation de règles spécifiques pour un accès minimal à un internet de qualité et abordable. 4) Garantir une fonction d’ombudsman à chaque niveau de pouvoir, y compris au niveau des communes et des CPAS 5) Garantir le statut et l’indépendance des ombudsmans, par exemple, par l’inscription dans la Constitution, du droit au recours à un ombudsman indépendant de l’administration ou de l’entreprise vis-à-vis desquels il reçoit des plaintes. [Add_nl] => Er worden vijf aanbevelingen gedaan: 1) De toegang van burgers tot hun rechten garanderen en versterken, bijvoorbeeld door het automatisch toekenning van rechten zonder voorafgaand aanvraag of door de veralgemening van het “Only once” -principe 2) De toegankelijkheid van diensten en bedrijven garanderen, bijvoorbeeld door de ondersteuning te veralgemenen voor mensen die moeilijkheden ondervinden bij het gebruik van digitale administratieve procedures, of door fysieke toegangsplaatsen te behouden, ook in plattelandsgebieden 3) De toegang tot internet als een essentiële behoefte garanderen, bijvoorbeeld door specifieke regels vast te stellen voor minimale toegang tot kwalitatief en betaalbaar internet. 4) Een ombudsfunctie op elk bestuursniveau garanderen, ook op het niveau van de gemeenten en de OCMW's 5) Het statuut en de onafhankelijkheid van ombudsmannen garanderen, bijvoorbeeld door in de Grondwet het recht in te schrijven om een beroep te doen op een ombudsman die onafhankelijk is van de administratie of het bedrijf waartegen de burger klacht w [Add_en] => [Accusative_de] => [Dative_de] => [EMail] => [FldPos] => [Info] => [Title_Fill] => [Title_Prm] => [Title_Layout] => [Title_Format] => [Title_Size] => [Title_Align] => [Title_End] => [Title_Rich] => [Title_Pos] => [Text_Fill] => [Text_Prm] => [Text_Layout] => [Text_Format] => [Text_Size] => [Text_Align] => [Text_Break] => [Text_Before] => [Text_End] => [Text_Rich] => [Text_Pos] => [SText_Fill] => [SText_Prm] => [SText_Layout] => [SText_Format] => [SText_Size] => [SText_Align] => [SText_Break] => [SText_End] => [SText_Rich] => [SText_Pos] => [Add_Fill] => [Add_Prm] => [Add_Layout] => [Add_Format] => [Add_Size] => [Add_Align] => [Add_Break] => [Add_End] => [Add_Rich] => [Add_Pos] => [Info_Fill] => [Info_Prm] => [Info_Layout] => [Info_Format] => [Info_Size] => [Info_Align] => [Info_Pos] => [Desc_Fill] => [Desc_Prm] => [Desc_Layout] => [Desc_Format] => [Desc_Size] => [Desc_Align] => [Desc_Break] => [Desc_End] => [Desc_Rich] => [Desc_Pos] => [Tag_Fill] => [Tag_Prm] => [Tag_Size] => [Tag_Align] => [Tag_End] => [Tag_Pos] => [Dat_Fill] => [Dat_Prm] => [Dat_Format] => [Dat_Align] => [Dat_Pos] => [Logo_Fill] => [Logo_Prm] => [Logo_Size] => [Logo_Fit] => [Logo_End] => [Logo_Pos] => [Img_Fill] => [Img_Prm] => [Img_Format] => [Img_Fit] => [Img_Wrap] => [Img_Size] => [Img_Align] => [Img_Cache] => [Img_Top] => 0 [Img_Btm] => 0 [Img_Pos] => [RefTyp] => [RefPrm] => [RefDoc] => [RefArea] => [RefTxtVar] => [RefUse] => [RefOrg] => [RefLang] => [Wrap_Fld] => [Wrap_Fnc] => [Wrap_Ref] => [Param] => [Validate] => [Unit] => [InitFnc] => [Cond] => [Fill] => [Bool] => [WebRecFnc] => [FillFnc] => [FillPrm] => [FillVar] => [ResDst] => [ResTyp] => [ResVar] => [ResOrder] => [ResAdd] => [UpdateFnc] => [Update_Fill] => [CompressFnc] => [SubTabCnt] => [SubTabRef] => [DB] => [DBKeyVar] => [DBKey] => [DBKeyVal] => [DBKeyTyp] => [DBKeySrc] => [DBKeyCtl] => [DBSet] => [DBQuery] => [DBSort] => [DBHaving] => [DBExtFld] => [DBJoin] => [DBVarLst] => [DBSql] => [Path] => [Dir] => [SDir] => [File] => [VarLst] => [FldLst] => [JsonLD] => [PexLst] => [PexFnc] => [Annex] => [AddOn] => [tabkey] => 5 [dotab] => 1 [bottom] => 40 [title_fill] => title [title_size] => h3 [text_fill] => text [text_format] => short [dat_fill] => dat [dat_format] => dattmj [dat_pos] => text [reftyp] => id [refdoc] => news [refarea] => a [desc] => [stext] => [text] => Auf der Grundlage von Beobachtungen die sie bei der Ausübung ihrer Aufgaben gemacht haben und ... [title] => Ombudsleute präsentieren ihr Memorandum [info] => [dat] => 02.05.2024 [pos] => 5 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_fr] => Il y a toujours un médiateur qui peut vous aider ! [Title_nl] => Er is altijd een ombudspersoon die je kan helpen! [Title_en] => There is always an ombudsperson who can help you! [de] => Basierend auf dem Slogan 'Es gibt immer eine Ombudsperson, die Ihnen helfen kann', werden vom 9. bis 20. Oktober 2023 Informationsveranstaltungen von dem belgischen Netzwerk der Ombudspersonen (ombudsman.be) in 11 Städten organisiert. Dieses Netzwerk umfasst Ombudspersonen aus öffentlichen Einrichtungen (Föderalstaat, Regionen, Gemeinden ...) als auch aus dem Privatsektor (Versicherungen, Banken, Post, Energieversorger ...) 'Eine Ombudsperson ist ein Vermittler. Sie wird tätig, wenn eine Person Schwierigkeiten mit einem öffentlichen oder privaten Dienst hat und die Situation nicht mit dem betreffenden Dienst lösen kann. Sie sorgt für eine Lösung, gibt Antworten und formuliert gegebenenfalls Empfehlungen zur Verbesserung der Dienstleistungen', erklärt Marc Bertrand, der Vorsitzende von ombudsman.be. Sollten Sie auf eine Schwierigkeit stoßen, können Sie auf der Website www.ombudsman.be sofort die Kontaktdaten der Ombudsperson finden, die Ihnen helfen kann. Alle Ombudspersonen erfüllen die Kriterien der Unparteilichkeit und Unabhängigkeit und ihr Dienst ist kostenlos. [fr] => Basé sur le slogan 'Il y a toujours un médiateur qui peut vous aider', des séances d'information seront organisées par le réseau belge des médiateurs (ombudsman.be) dans 11 villes du 9 au 20 octobre 2023. Ce réseau regroupe des médiateurs d'institutions publiques (Etat fédéral, régions, communes...) et du secteur privé (assurances, banques, poste, fournisseurs d'énergie...). Un médiateur est un intermédiaire. Il intervient lorsqu'une personne rencontre des difficultés avec un service public ou privé et ne parvient pas à résoudre la situation avec le service concerné. Il veille à trouver une solution, apporte des réponses et formule éventuellement des recommandations pour améliorer les services', explique Marc Bertrand, président de ombudsman.be. Si vous rencontrez une difficulté, vous pouvez immédiatement trouver sur le site www.ombudsman.be les coordonnées de l'ombudsman qui pourra vous aider. Tous les médiateurs répondent aux critères d'impartialité et d'indépendance et leur service est gratuit. [nl] => Onder het motto 'Er is altijd een ombudspersoon die je kan helpen' organiseert het Belgisch netwerk van ombudspersonen (ombudsman.be) van 9 tot 20 oktober 2023 informatiebijeenkomsten in 11 steden. Dit netwerk bestaat uit ombudspersonen van openbare instellingen (federale overheid, gewesten, gemeenten, enz.) en uit de privésector (verzekeringsmaatschappijen, banken, postkantoor, energieleveranciers, enz.) Een ombudspersoon is een bemiddelaar. Hij of zij komt tussenbeide wanneer iemand problemen heeft met een openbare of particuliere dienst en de situatie niet kan oplossen met de betrokken dienst. Hij of zij zoekt een oplossing, geeft antwoorden en doet, indien nodig, aanbevelingen om de dienst te verbeteren', legt Marc Bertrand, voorzitter van ombudsman.be, uit. Als je een probleem hebt, vind je op de website www.ombudsman.be onmiddellijk de contactgegevens van de ombudsman die je kan helpen. Alle ombudspersonen voldoen aan de criteria van onpartijdigheid en onafhankelijkheid en hun dienstverlening is gratis. [en] => Based on the slogan 'There is always an ombudsperson who can help you', information events will be organized by the Belgian network of ombudspersons (ombudsman.be) in 11 cities from 9 to 20 October 2023. This network includes ombudspersons from public institutions (federal government, regions, municipalities...) as well as from the private sector (insurance companies, banks, post office, energy suppliers...) 'An ombudsperson is a mediator. He or she intervenes when a person has difficulties with a public or private service and cannot resolve the situation with the service in question. They find a solution, provide answers and, if necessary, make recommendations to improve the service', explains Marc Bertrand, chairman of ombudsman.be. If you encounter a problem, you can immediately find the contact details of the ombudsman who can help you on the website www.ombudsman.be. All ombudspersons meet the criteria of impartiality and independence and their service is free of charge. 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[title] => There is always an ombudsperson who can help you! [info] => [dat] => 25.09.2023 [pos] => 6 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_fr] => Il y a toujours un médiateur qui peut vous aider ! [Title_nl] => Er is altijd een ombudspersoon die je kan helpen! [Title_en] => There is always an ombudsperson who can help you! [de] => Basierend auf dem Slogan 'Es gibt immer eine Ombudsperson, die Ihnen helfen kann', werden vom 9. bis 20. Oktober 2023 Informationsveranstaltungen von dem belgischen Netzwerk der Ombudspersonen (ombudsman.be) in 11 Städten organisiert. Dieses Netzwerk umfasst Ombudspersonen aus öffentlichen Einrichtungen (Föderalstaat, Regionen, Gemeinden ...) als auch aus dem Privatsektor (Versicherungen, Banken, Post, Energieversorger ...) 'Eine Ombudsperson ist ein Vermittler. Sie wird tätig, wenn eine Person Schwierigkeiten mit einem öffentlichen oder privaten Dienst hat und die Situation nicht mit dem betreffenden Dienst lösen kann. Sie sorgt für eine Lösung, gibt Antworten und formuliert gegebenenfalls Empfehlungen zur Verbesserung der Dienstleistungen', erklärt Marc Bertrand, der Vorsitzende von ombudsman.be. Sollten Sie auf eine Schwierigkeit stoßen, können Sie auf der Website www.ombudsman.be sofort die Kontaktdaten der Ombudsperson finden, die Ihnen helfen kann. Alle Ombudspersonen erfüllen die Kriterien der Unparteilichkeit und Unabhängigkeit und ihr Dienst ist kostenlos. [fr] => Basé sur le slogan 'Il y a toujours un médiateur qui peut vous aider', des séances d'information seront organisées par le réseau belge des médiateurs (ombudsman.be) dans 11 villes du 9 au 20 octobre 2023. Ce réseau regroupe des médiateurs d'institutions publiques (Etat fédéral, régions, communes...) et du secteur privé (assurances, banques, poste, fournisseurs d'énergie...). Un médiateur est un intermédiaire. Il intervient lorsqu'une personne rencontre des difficultés avec un service public ou privé et ne parvient pas à résoudre la situation avec le service concerné. Il veille à trouver une solution, apporte des réponses et formule éventuellement des recommandations pour améliorer les services', explique Marc Bertrand, président de ombudsman.be. Si vous rencontrez une difficulté, vous pouvez immédiatement trouver sur le site www.ombudsman.be les coordonnées de l'ombudsman qui pourra vous aider. Tous les médiateurs répondent aux critères d'impartialité et d'indépendance et leur service est gratuit. [nl] => Onder het motto 'Er is altijd een ombudspersoon die je kan helpen' organiseert het Belgisch netwerk van ombudspersonen (ombudsman.be) van 9 tot 20 oktober 2023 informatiebijeenkomsten in 11 steden. Dit netwerk bestaat uit ombudspersonen van openbare instellingen (federale overheid, gewesten, gemeenten, enz.) en uit de privésector (verzekeringsmaatschappijen, banken, postkantoor, energieleveranciers, enz.) Een ombudspersoon is een bemiddelaar. Hij of zij komt tussenbeide wanneer iemand problemen heeft met een openbare of particuliere dienst en de situatie niet kan oplossen met de betrokken dienst. Hij of zij zoekt een oplossing, geeft antwoorden en doet, indien nodig, aanbevelingen om de dienst te verbeteren', legt Marc Bertrand, voorzitter van ombudsman.be, uit. Als je een probleem hebt, vind je op de website www.ombudsman.be onmiddellijk de contactgegevens van de ombudsman die je kan helpen. Alle ombudspersonen voldoen aan de criteria van onpartijdigheid en onafhankelijkheid en hun dienstverlening is gratis. [en] => Based on the slogan 'There is always an ombudsperson who can help you', information events will be organized by the Belgian network of ombudspersons (ombudsman.be) in 11 cities from 9 to 20 October 2023. This network includes ombudspersons from public institutions (federal government, regions, municipalities...) as well as from the private sector (insurance companies, banks, post office, energy suppliers...) 'An ombudsperson is a mediator. He or she intervenes when a person has difficulties with a public or private service and cannot resolve the situation with the service in question. They find a solution, provide answers and, if necessary, make recommendations to improve the service', explains Marc Bertrand, chairman of ombudsman.be. If you encounter a problem, you can immediately find the contact details of the ombudsman who can help you on the website www.ombudsman.be. All ombudspersons meet the criteria of impartiality and independence and their service is free of charge. 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Mai 2023 ist ein Interview von Herrn Kurt Pothen mit der Ombudsperson erschienen. Anbei finden Sie den Artikel zum Nachlesen. 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April fand ein Treffen zwischen der Ständigen Kommission für Sprachenkontrolle, dem Parlament, dem Minister-Präsidenten, der Vertreterin der Deutschsprachigen Gemeinschaft bei der Ständigen Kommission für Sprachenkontrolle und der Ombudsperson statt. Gegenstand der Gespräche waren die Zusammenarbeit und mögliche weitere Aktionen der Ständigen Kommission für Sprachenkontrolle im Sinne der Bevölkerung. 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April fand ein Treffen zwischen der Ständigen Kommission für Sprachenkontrolle dem Parlament ... [title] => Treffen mit der Ständigen Kommission für Sprachenkontrolle in Eupen [info] => [dat] => 17.04.2023 [pos] => 9 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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April fand ein Treffen zwischen der Ständigen Kommission für Sprachenkontrolle, dem Parlament, dem Minister-Präsidenten, der Vertreterin der Deutschsprachigen Gemeinschaft bei der Ständigen Kommission für Sprachenkontrolle und der Ombudsperson statt. Gegenstand der Gespräche waren die Zusammenarbeit und mögliche weitere Aktionen der Ständigen Kommission für Sprachenkontrolle im Sinne der Bevölkerung. 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April fand ein Treffen zwischen der Ständigen Kommission für Sprachenkontrolle dem Parlament ... [title] => Treffen mit der Ständigen Kommission für Sprachenkontrolle in Eupen [info] => [dat] => 17.04.2023 [pos] => 9 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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März 2023 erteilt die neu geschaffene Beschwerdeauskunftsstelle, angesiedelt bei der Verbraucherschutzzentrale in Eupen, kostenlose Infos zum neuen Beschwerdeweg in der Deutschsprachigen Gemeinschaft. [fr] => A partir du 1er mars 2023, le nouveau service d'information sur les réclamations, situé au Verbraucherschutzzentrale à Eupen, fournira gratuitement des informations sur la nouvelle procédure de réclamation en Communauté Germanophone. [nl] => Vanaf 1 maart 2023 zal het nieuw opgerichte Klachteninformatiecentrum, gevestigd in het Centrum voor consumentenbescherming in Eupen, gratis informatie verstrekken over de nieuwe klachtenprocedure in de Duitstalige Gemeenschap. [en] => As of March 1, 2023, the newly created Complaints Information Center, located at the Consumer Protection Center in Eupen, will provide free information on the new complaints procedure in the German-speaking Community. 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[title] => The newly created Complaints Information Center in the German-speaking Community [info] => [dat] => 01.03.2023 [pos] => 10 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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April 2023 bis zum 31. März 2029. Dazu lag der betreffende Beschlussvorschlag vor: In Anwendung von Artikel 6 des Dekrets vom 26. Mai 2009 zu Schaffung des Amtes einer Ombudsperson der DG hat das Präsidium am 23. Januar 2023 einstimmig beschlossen dem Plenum die Erneuerung des Mandats von Frau Marlene Hardt als Ombudsperson für den Zeitraum vom 1. April 2023 bis zum 31. März 2029 vorzuschlagen. Die Frage ging an die Plenarversammlung, ob dieser Vorschlag Zustimmung findet. Dem war so. Somit ist Frau Hardt für weitere sechs Jahre zur Ombudsperson der deutschsprachigen Gemeinschaft bezeichnet. [fr] => Au point 10 de l'ordre du jour du Parlement de la Communauté germanophone du 30.1.2023, il a été décidé : Discussion et vote sur la proposition de décision du Parlement relative au renouvellement du mandat de Madame Marlene Hardt en tant que médiateur de la DG pour la période du 1er avril 2023 au 31 mars 2029. La proposition de décision en question a été déposée : En application de l'article 6 du décret du 26 mai 2009 portant création de la fonction de médiateur de la DG, le Bureau a décidé à l'unanimité, le 23 janvier 2021, de proposer à l'Assemblée plénière le renouvellement du mandat de Mme Marlene Hardt en tant que médiateur pour la période allant du 1er avril 2023 au 31 mars 2029. L'assemblée plénière accepte-t-elle cette proposition ? C'est le cas. Mme Hardt est donc désignée comme médiatrice de la Communauté germanophone pour une nouvelle période de six ans et nous t'en félicitons chaleureusement. [nl] => Onder punt 10 van de agenda van het Parlement der Deutschsprachigen Gemeinschaft van 30.1.2023 is besloten: Bespreking en stemming over het voorstel voor een besluit van het Parlement betreffende de verlenging van het mandaat van mevrouw Marlene Hardt als ombudsman van het DG voor de periode van 1 april 2023 tot en met 31 maart 2029. Het desbetreffende voorstel voor een besluit is beschikbaar: Ter uitvoering van artikel 6 van het besluit van 26 mei 2009 tot instelling van de functie van ombudsman van het DG heeft het bureau op 23 januari 2021 met eenparigheid van stemmen besloten de voltallige vergadering voor te stellen het mandaat van mevrouw Marlene Hardt als ombudsman te verlengen voor de periode van 1 april 2023 tot en met 31 maart 2029. Stemt de voltallige vergadering in met dit voorstel? Inderdaad. Mevrouw Hardt wordt dus voor nog eens zes jaar benoemd tot Ombudsman van de Duitstalige Gemeenschap en wij feliciteren u hiermee van harte. [en] => In item 10 of the agenda of the Parlement of the German-speaking Community of 30.1.2023 it was decided: To discuss and vote on the proposed resolution of the Parliament to renew the mandate of Ms. Marlene Hardt as Ombudsperson of the DG for the period from April 1, 2023 to March 31, 2029. In this regard, the relevant proposed resolution is available: In application of Article 6 of the Decree of May 26, 2009, creating the office of Ombudsperson of the DG, the Governing Board unanimously decided on January 23, 2021, to propose to the Plenary Assembly the renewal of the mandate of Ms. Marlene Hardt as Ombudsperson for the period from April 1, 2023, to March 31, 2029. Does the Plenary Assembly agree with this proposal? It does. Thus, Mrs. Hardt is designated as Ombudsperson of the German-speaking community for another six years and we congratulate you very much. 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[title] => Extension of mandate as ombudsperson of Ms. Marlene Hardt [info] => [dat] => 30.01.2023 [pos] => 11 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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April 2023 bis zum 31. März 2029. Dazu lag der betreffende Beschlussvorschlag vor: In Anwendung von Artikel 6 des Dekrets vom 26. Mai 2009 zu Schaffung des Amtes einer Ombudsperson der DG hat das Präsidium am 23. Januar 2023 einstimmig beschlossen dem Plenum die Erneuerung des Mandats von Frau Marlene Hardt als Ombudsperson für den Zeitraum vom 1. April 2023 bis zum 31. März 2029 vorzuschlagen. Die Frage ging an die Plenarversammlung, ob dieser Vorschlag Zustimmung findet. Dem war so. Somit ist Frau Hardt für weitere sechs Jahre zur Ombudsperson der deutschsprachigen Gemeinschaft bezeichnet. [fr] => Au point 10 de l'ordre du jour du Parlement de la Communauté germanophone du 30.1.2023, il a été décidé : Discussion et vote sur la proposition de décision du Parlement relative au renouvellement du mandat de Madame Marlene Hardt en tant que médiateur de la DG pour la période du 1er avril 2023 au 31 mars 2029. La proposition de décision en question a été déposée : En application de l'article 6 du décret du 26 mai 2009 portant création de la fonction de médiateur de la DG, le Bureau a décidé à l'unanimité, le 23 janvier 2021, de proposer à l'Assemblée plénière le renouvellement du mandat de Mme Marlene Hardt en tant que médiateur pour la période allant du 1er avril 2023 au 31 mars 2029. L'assemblée plénière accepte-t-elle cette proposition ? C'est le cas. Mme Hardt est donc désignée comme médiatrice de la Communauté germanophone pour une nouvelle période de six ans et nous t'en félicitons chaleureusement. [nl] => Onder punt 10 van de agenda van het Parlement der Deutschsprachigen Gemeinschaft van 30.1.2023 is besloten: Bespreking en stemming over het voorstel voor een besluit van het Parlement betreffende de verlenging van het mandaat van mevrouw Marlene Hardt als ombudsman van het DG voor de periode van 1 april 2023 tot en met 31 maart 2029. Het desbetreffende voorstel voor een besluit is beschikbaar: Ter uitvoering van artikel 6 van het besluit van 26 mei 2009 tot instelling van de functie van ombudsman van het DG heeft het bureau op 23 januari 2021 met eenparigheid van stemmen besloten de voltallige vergadering voor te stellen het mandaat van mevrouw Marlene Hardt als ombudsman te verlengen voor de periode van 1 april 2023 tot en met 31 maart 2029. Stemt de voltallige vergadering in met dit voorstel? Inderdaad. Mevrouw Hardt wordt dus voor nog eens zes jaar benoemd tot Ombudsman van de Duitstalige Gemeenschap en wij feliciteren u hiermee van harte. [en] => In item 10 of the agenda of the Parlement of the German-speaking Community of 30.1.2023 it was decided: To discuss and vote on the proposed resolution of the Parliament to renew the mandate of Ms. Marlene Hardt as Ombudsperson of the DG for the period from April 1, 2023 to March 31, 2029. In this regard, the relevant proposed resolution is available: In application of Article 6 of the Decree of May 26, 2009, creating the office of Ombudsperson of the DG, the Governing Board unanimously decided on January 23, 2021, to propose to the Plenary Assembly the renewal of the mandate of Ms. Marlene Hardt as Ombudsperson for the period from April 1, 2023, to March 31, 2029. Does the Plenary Assembly agree with this proposal? It does. Thus, Mrs. Hardt is designated as Ombudsperson of the German-speaking community for another six years and we congratulate you very much. 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[title] => Extension of mandate as ombudsperson of Ms. Marlene Hardt [info] => [dat] => 30.01.2023 [pos] => 11 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[title] => Ombudsdienste und soziale Medien [info] => [dat] => 01.12.2022 [pos] => 12 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[title] => Ombudsdienste und soziale Medien [info] => [dat] => 01.12.2022 [pos] => 12 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_fr] => [Title_nl] => Unia, het Interfederaal Centrum voor Gelijke Kansen is op zoek naar een medewerker voor Oost-België! [Title_en] => Unia, the interfederal center for equal opportunities is looking for an employee for East Belgium! [de] => Mitarbeiter(F/M/X) mit Schwerpunkt Ostbelgien für den Dienst Schutz (Service Protection) von Unia gesucht. Weitere Infos siehe https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [fr] => Collaborateur(trice) (F/M/X) avec accent sur les Cantons de l'Est pour le service Protection (Service Protection) d'Unia. Pour plus d'informations, voir https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [nl] => Werknemer (F/M/X) met focus op Oost-België gezocht voor Unia's Service Protection. Voor meer info zie https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [en] => Employee(F/M/X) with focus on East Belgium wanted for the service protection (Service Protection) of Unia. For more info see https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => Employee(F/M/X) with focus on East Belgium wanted for Unia's Service Protection'. 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Array ( [ID] => 2294 [Typ] => N [Aktiv] => on [Hide] => [NoIndex] => [NoPrint] => [Web] => [Limited] => [Aloud] => [Develop] => [Prior] => 0 [Deb] => [PosID] => 0 [Important] => [Draft] => 0000-00-00 00:00:00 [Ready] => 0000-00-00 00:00:00 [Spell] => 0000-00-00 00:00:00 [Pass] => 0000-00-00 00:00:00 [Corr] => [HideAccess] => [Page] => [View] => [Sub] => [Grp] => [Access] => [DoPdf] => [Easy] => [Note] => [Container] => [Row] => [Col] => [TopCol] => [OffsetCol] => [Colxs] => 0 [OffsetColxs] => 0 [ColNewline] => [Block] => [BlockTyp] => [BlockSet] => [Area] => [Area_Col] => [Distance] => [Frame] => [NewPos] => [Cap] => 0 [Art] => 0 [ArtAdd] => [Par] => 0 [Pos] => 0 [Item] => [Layout] => [TDat] => 0000-00-00 [ConDat] => 0000-00-00 00:00:00 [UpDat] => 0000-00-00 00:00:00 [WrkDat] => 0000-00-00 00:00:00 [Main] => [WaitDat] => 0000-00-00 00:00:00 [Menu] => [DoNext] => [DoFooter] => [Form] => [FormAction] => [FormOut] => [FormSave] => [FormSession] => [FormDB] => [FormAddFldLst] => [FormRead] => [FormText] => [FormEmail] => [FormSecure] => [FormSpamHours] => 0 [FormSpamFld] => [FormSpamCntFld] => [FormValidate] => [FormLevel] => [FormLog] => [FormSuccess] => [FormSuccessVar] => [Rich] => [Next] => [Var] => [VarTyp] => [VarRecTyp] => [Fld] => [WebSet] => [GblVar] => [Submit] => [Need] => [Src] => [Alias] => [Back] => [Breadcrumb] => [WebSwitch] => [WebSwitchVar] => [DocVer] => [KeyStr] => [KeyCon] => [State] => [Source] => [Struct] => [StructSel] => [StructPrm] => [Output] => [Bold] => [Italic] => [Align] => [Margin] => [Width] => 0 [Height] => [Top] => 0 [Bottom] => 0 [Padding] => [TtColor] => [BtColor] => [TxColor] => [BxColor] => [BpColor] => [LineBreak] => [Class] => [Style] => [HtmID] => [Name] => [Box] => [Download] => [Sidebar] => [Sidebar_Pos] => [Sidebar_Row] => [ButtonEnd] => [LangSel] => [FixVal] => [Title_de] => Unia, das interföderale Zentrum für Chancengleichheit sucht einen Mitarbeiter für Ostbelgien! [Title_fr] => [Title_nl] => Unia, het Interfederaal Centrum voor Gelijke Kansen is op zoek naar een medewerker voor Oost-België! [Title_en] => Unia, the interfederal center for equal opportunities is looking for an employee for East Belgium! [de] => Mitarbeiter(F/M/X) mit Schwerpunkt Ostbelgien für den Dienst Schutz (Service Protection) von Unia gesucht. Weitere Infos siehe https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [fr] => Collaborateur(trice) (F/M/X) avec accent sur les Cantons de l'Est pour le service Protection (Service Protection) d'Unia. Pour plus d'informations, voir https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [nl] => Werknemer (F/M/X) met focus op Oost-België gezocht voor Unia's Service Protection. Voor meer info zie https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [en] => Employee(F/M/X) with focus on East Belgium wanted for the service protection (Service Protection) of Unia. For more info see https://www.unia.be/de/bei-unia-arbeiten/mitarbeiterf-m-x-mit-schwerpunkt-ostbelgien-fuer-den-dienst-schutz-service [de_easy] => [Desc_de] => [Desc_fr] => [Desc_nl] => [Desc_en] => Employee(F/M/X) with focus on East Belgium wanted for Unia's Service Protection'. 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[title] => Unia, the interfederal center for equal opportunities is looking for an employee for East Belgium! [info] => [dat] => 11.08.2022 [pos] => 13 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_nl] => De Ombudsvrouw maakt deel uit van het Netwerk van Europese Integriteits- en Klokkenluidersombudsmannen [Title_en] => The Ombudswoman is part of the Network of European Integritts and Whistleblowing Ombudsmen [de] => Das Netzwerk der europäischen Integritäts- und Whistleblowing-Behörden, kurz NEIWA (Network of European Integrity and Whistleblowing Authorities) traf sich am 16. und 17. Juni 2022 in Barcelona. Das Ziel von NEIWA ist der Austausch von Wissen und Fachkenntnissen auf dem Gebiet des Whistleblowing und der Integrität. In den letzten Jahren hat sich das Netzwerk auf die Umsetzung der EU-Richtlinie über die Meldung von Missständen in nationales Recht konzentriert. NEIWA stellt fest, dass noch nicht alle Mitgliedstaaten die Umsetzung der EU-Richtlinie über die Meldung von Missständen abgeschlossen haben, und fordert sie daher in einer Erklärung dazu auf, dies zu tun. Während des Treffens wurden auch Vereinbarungen über den Auftrag des Netzwerkes sowie über seine Arbeitsweise getroffen. [fr] => Le réseau des autorités européennes compétentes en matière d'intégrité et de dénonciation, en abrégé NEIWA (Network of European Integrity and Whistleblowing Authorities), s'est réuni les 16 et 17 juin 2022 à Barcelone. L'objectif du NEIWA est de partager les connaissances et l'expertise dans le domaine du whistleblowing et de l'intégrité. Ces dernières années, le réseau s'est concentré sur la mise en œuvre de la directive européenne sur le signalement des dysfonctionnements dans le droit national. Le NEIWA constate que tous les États membres n'ont pas encore achevé la transposition de la directive européenne sur le signalement des dysfonctionnements et les invite donc, dans une déclaration, à le faire. Au cours de la réunion, des accords ont également été conclus sur la mission du réseau ainsi que sur son mode de fonctionnement. [nl] => Het Netwerk van Europese Integriteits- en Klokkenluidersautoriteiten (NEIWA) is op 16 en 17 juni 2022 in Barcelona bijeengekomen. Het doel van NEIWA is het delen van kennis en expertise op het gebied van klokkenluiden en integriteit. De afgelopen jaren heeft het netwerk zich geconcentreerd op de omzetting van de EU-klokkenluidersrichtlijn in nationaal recht. De NEIWA merkt op dat nog niet alle lidstaten de omzetting van de EU-klokkenluidersrichtlijn hebben voltooid en roept hen daarom op dit in een verklaring te doen. Tijdens de bijeenkomst werden ook afspraken gemaakt over het mandaat van het netwerk en de manier waarop het zal functioneren. [en] => The Network of European Integritts and Whistleblowing Authorities, or NEIWA, met in Barcelona on June 16-17, 2022. The aim of NEIWA is to share knowledge and expertise in the field of whistleblowing and integrity. In recent years, the network has focused on the implementation of the EU Whistleblowing Directive into national law. NEIWA notes that not all member states have yet completed transposition of the EU Whistleblowing Directive, and therefore calls on them to do so in a statement. During the meeting, agreements were also reached on the network's mission and how it will operate. 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[title] => The Ombudswoman is part of the Network of European Integritts and Whistleblowing Ombudsmen [info] => [dat] => 29.06.2022 [pos] => 14 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[Title_nl] => De Ombudsvrouw maakt deel uit van het Netwerk van Europese Integriteits- en Klokkenluidersombudsmannen [Title_en] => The Ombudswoman is part of the Network of European Integritts and Whistleblowing Ombudsmen [de] => Das Netzwerk der europäischen Integritäts- und Whistleblowing-Behörden, kurz NEIWA (Network of European Integrity and Whistleblowing Authorities) traf sich am 16. und 17. Juni 2022 in Barcelona. Das Ziel von NEIWA ist der Austausch von Wissen und Fachkenntnissen auf dem Gebiet des Whistleblowing und der Integrität. In den letzten Jahren hat sich das Netzwerk auf die Umsetzung der EU-Richtlinie über die Meldung von Missständen in nationales Recht konzentriert. NEIWA stellt fest, dass noch nicht alle Mitgliedstaaten die Umsetzung der EU-Richtlinie über die Meldung von Missständen abgeschlossen haben, und fordert sie daher in einer Erklärung dazu auf, dies zu tun. Während des Treffens wurden auch Vereinbarungen über den Auftrag des Netzwerkes sowie über seine Arbeitsweise getroffen. [fr] => Le réseau des autorités européennes compétentes en matière d'intégrité et de dénonciation, en abrégé NEIWA (Network of European Integrity and Whistleblowing Authorities), s'est réuni les 16 et 17 juin 2022 à Barcelone. L'objectif du NEIWA est de partager les connaissances et l'expertise dans le domaine du whistleblowing et de l'intégrité. Ces dernières années, le réseau s'est concentré sur la mise en œuvre de la directive européenne sur le signalement des dysfonctionnements dans le droit national. Le NEIWA constate que tous les États membres n'ont pas encore achevé la transposition de la directive européenne sur le signalement des dysfonctionnements et les invite donc, dans une déclaration, à le faire. Au cours de la réunion, des accords ont également été conclus sur la mission du réseau ainsi que sur son mode de fonctionnement. [nl] => Het Netwerk van Europese Integriteits- en Klokkenluidersautoriteiten (NEIWA) is op 16 en 17 juni 2022 in Barcelona bijeengekomen. Het doel van NEIWA is het delen van kennis en expertise op het gebied van klokkenluiden en integriteit. De afgelopen jaren heeft het netwerk zich geconcentreerd op de omzetting van de EU-klokkenluidersrichtlijn in nationaal recht. De NEIWA merkt op dat nog niet alle lidstaten de omzetting van de EU-klokkenluidersrichtlijn hebben voltooid en roept hen daarom op dit in een verklaring te doen. Tijdens de bijeenkomst werden ook afspraken gemaakt over het mandaat van het netwerk en de manier waarop het zal functioneren. [en] => The Network of European Integritts and Whistleblowing Authorities, or NEIWA, met in Barcelona on June 16-17, 2022. The aim of NEIWA is to share knowledge and expertise in the field of whistleblowing and integrity. In recent years, the network has focused on the implementation of the EU Whistleblowing Directive into national law. NEIWA notes that not all member states have yet completed transposition of the EU Whistleblowing Directive, and therefore calls on them to do so in a statement. During the meeting, agreements were also reached on the network's mission and how it will operate. 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[title] => The Ombudswoman is part of the Network of European Integritts and Whistleblowing Ombudsmen [info] => [dat] => 29.06.2022 [pos] => 14 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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Februar 2022 des Dekrets zur Festlegung des Informations- und Beschwerdemanagements in der Deutschsprachigen Gemeinschaft. Mit diesem Dekret werden die Pflichten der Behörden und Einrichtungen in Bezug auf ihre Informationspolitik und der Bearbeitung von Beschwerden präzisiert. Auch wird in naher Zukunft eine Anlaufstelle geschaffen, bei der sich jeder Bürger informieren kann, wie und wo er seine Beschwerde einreichen kann. Falls erforderlich wird der Person beim Formulieren der Beschwerde geholfen. Dies alles stärkt die Rechte der Bürger. Durch bessere Information entsteht mehr Klarheit und somit weniger Konflikt. Ein Beschwerdemanagement ist fester Teil des Qualitätsmanagement und schafft mehr Zufriedenheit bei den Bürgern. Eine gute Nachricht für die Bürger in der Deutschsprachigen Gemeinschaft! [fr] => Le médiateur se félicite de l'adoption, le 21 février 2022, du décret fixant la gestion de l'information et des plaintes en Communauté germanophone. Ce décret précise les obligations des autorités et des institutions en ce qui concerne leur politique d'information et le traitement des plaintes. Un point de contact sera également créé dans un avenir proche, auprès duquel chaque citoyen pourra s'informer sur la manière et le lieu où il peut déposer sa plainte. Si nécessaire, la personne sera aidée à formuler sa plainte. Tout cela renforce les droits des citoyens. Une meilleure information permet d'obtenir plus de clarté et donc moins de conflits. La gestion des plaintes fait partie intégrante de la gestion de la qualité et augmente la satisfaction des citoyens. Une bonne nouvelle pour les citoyens de la Communauté germanophone ! [nl] => De Ombudsman is verheugd over de aanneming op 21 februari 2022 van het decreet tot vaststelling van het informatie- en klachtenbeheer in de Duitstalige Gemeenschap. In dit decreet worden de verplichtingen van de autoriteiten en instellingen met betrekking tot hun informatiebeleid en de behandeling van klachten gepreciseerd. In de nabije toekomst zal ook een contactpunt worden opgericht waar iedere burger informatie kan krijgen over hoe en waar hij of zij zijn of haar klacht kan indienen. Zo nodig zal de betrokkene worden geholpen bij het formuleren van de klacht. Dit alles versterkt de rechten van de burgers. Betere informatie schept meer duidelijkheid en dus minder conflicten. Klachtenbeheer is een integrerend deel van kwaliteitsbeheer en zorgt voor meer tevredenheid bij de burgers. Goed nieuws voor de burgers van de Duitstalige Gemeenschap! [en] => The Ombudsperson welcomes the adoption on 21 February 2022 of the decree establishing information and complaints management in the German-speaking Community. This decree specifies the obligations of the authorities and institutions with regard to their information policy and the handling of complaints. A contact point will also be created in the near future where every citizen can find out how and where to submit his or her complaint. If necessary, the person will be helped to formulate the complaint. All this strengthens the rights of citizens. Better information creates more clarity and thus less conflict. Complaint management is an integral part of quality management and creates more satisfaction among citizens. Good news for the citizens of the German-speaking Community! 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Februar 2022 des Dekrets zur Festlegung des Informations- und Beschwerdemanagements in der Deutschsprachigen Gemeinschaft. Mit diesem Dekret werden die Pflichten der Behörden und Einrichtungen in Bezug auf ihre Informationspolitik und der Bearbeitung von Beschwerden präzisiert. Auch wird in naher Zukunft eine Anlaufstelle geschaffen, bei der sich jeder Bürger informieren kann, wie und wo er seine Beschwerde einreichen kann. Falls erforderlich wird der Person beim Formulieren der Beschwerde geholfen. Dies alles stärkt die Rechte der Bürger. Durch bessere Information entsteht mehr Klarheit und somit weniger Konflikt. Ein Beschwerdemanagement ist fester Teil des Qualitätsmanagement und schafft mehr Zufriedenheit bei den Bürgern. Eine gute Nachricht für die Bürger in der Deutschsprachigen Gemeinschaft! [fr] => Le médiateur se félicite de l'adoption, le 21 février 2022, du décret fixant la gestion de l'information et des plaintes en Communauté germanophone. Ce décret précise les obligations des autorités et des institutions en ce qui concerne leur politique d'information et le traitement des plaintes. Un point de contact sera également créé dans un avenir proche, auprès duquel chaque citoyen pourra s'informer sur la manière et le lieu où il peut déposer sa plainte. Si nécessaire, la personne sera aidée à formuler sa plainte. Tout cela renforce les droits des citoyens. Une meilleure information permet d'obtenir plus de clarté et donc moins de conflits. La gestion des plaintes fait partie intégrante de la gestion de la qualité et augmente la satisfaction des citoyens. Une bonne nouvelle pour les citoyens de la Communauté germanophone ! [nl] => De Ombudsman is verheugd over de aanneming op 21 februari 2022 van het decreet tot vaststelling van het informatie- en klachtenbeheer in de Duitstalige Gemeenschap. In dit decreet worden de verplichtingen van de autoriteiten en instellingen met betrekking tot hun informatiebeleid en de behandeling van klachten gepreciseerd. In de nabije toekomst zal ook een contactpunt worden opgericht waar iedere burger informatie kan krijgen over hoe en waar hij of zij zijn of haar klacht kan indienen. Zo nodig zal de betrokkene worden geholpen bij het formuleren van de klacht. Dit alles versterkt de rechten van de burgers. Betere informatie schept meer duidelijkheid en dus minder conflicten. Klachtenbeheer is een integrerend deel van kwaliteitsbeheer en zorgt voor meer tevredenheid bij de burgers. Goed nieuws voor de burgers van de Duitstalige Gemeenschap! [en] => The Ombudsperson welcomes the adoption on 21 February 2022 of the decree establishing information and complaints management in the German-speaking Community. This decree specifies the obligations of the authorities and institutions with regard to their information policy and the handling of complaints. A contact point will also be created in the near future where every citizen can find out how and where to submit his or her complaint. If necessary, the person will be helped to formulate the complaint. All this strengthens the rights of citizens. Better information creates more clarity and thus less conflict. Complaint management is an integral part of quality management and creates more satisfaction among citizens. Good news for the citizens of the German-speaking Community! 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Ombudsmänner als Retter in der Not! [Title_fr] => [Title_nl] => [Title_en] => [de] => Die Ombudsleute stehen auch den Geschädigten des vergangenen Juli zur Verfügung. So kann es vorkommen, dass, nachdem sie alle Schritte gegenüber ihrer Versicherungsgesellschaft, ihrer Bank oder ihrem Energieversorger unternommen haben, Schwierigkeiten bei der Bearbeitung der Akte bestehen bleiben, der Dialog kompliziert ist oder man mit der Dienstleistung oder der erteilten Antwort nicht zufrieden ist. Der Ombudsmann/die Ombudsfrau ist dazu da, Hilfe zu leisten und dazu beizutragen, eine Lösung für den Streitfall zu finden. Die Inanspruchnahme des Ombudsdienstes ist kostenlos und vertraulich. 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Ombudsmänner als Retter in der Not! [Title_fr] => [Title_nl] => [Title_en] => [de] => Die Ombudsleute stehen auch den Geschädigten des vergangenen Juli zur Verfügung. So kann es vorkommen, dass, nachdem sie alle Schritte gegenüber ihrer Versicherungsgesellschaft, ihrer Bank oder ihrem Energieversorger unternommen haben, Schwierigkeiten bei der Bearbeitung der Akte bestehen bleiben, der Dialog kompliziert ist oder man mit der Dienstleistung oder der erteilten Antwort nicht zufrieden ist. Der Ombudsmann/die Ombudsfrau ist dazu da, Hilfe zu leisten und dazu beizutragen, eine Lösung für den Streitfall zu finden. Die Inanspruchnahme des Ombudsdienstes ist kostenlos und vertraulich. 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[Title_fr] => [Title_nl] => [Title_en] => [de] => Der Vorsitzende des Netzwerkes und mehrere Mitglieder des Verwaltungsrats (= Titel unter dem Foto) - für das Foto siehe https://www.ombudsman.be/fr/actualites/91096-plaintes-traitees-par-le-reseau-belge-des-mediateursombudsmans Am 14. Januar 2022 hat das belgische Netzwerk der Ombudsleute in der Abgeordnetenkammer unter dem Vorsitz von Marc BERTRAND, Bürgerbeauftragter der Wallonie und der Französischen Gemeinschaft (Fédération Wallonie-Bruxelles) zu einer Pressekonferenz eingeladen. Das Netzwerk möchte an seine Ziele erinnern, besonders im Zusammenhang mit den Überschwemmungen von Juli 2021. Diese Ombudsmann-Dienste wurden geschaffen, um den Bürgern/Verbrauchern die Möglichkeit zu geben, sich mit ihren Beschwerden an eine unabhängige Behörde oder Stelle zu wenden und letztlich die Rechte zu sichern, die ihnen der Gesetzgeber eingeräumt hat. Das Netzwerk umfasst 30 Mediationseinrichtungen aus allen Bereichen: Föderalstaat, Regionen, Gemeinschaften, Städte und Gemeinden, halböffentlicher Sektor und Privatsektor. Alle helfen den Bürgern dabei, eine Lösung für ihre Probleme zu finden. Ziel des Netzwerks ist es, die Ombudsleute bekannter zu machen, den Zugang der Öffentlichkeit zu ihrem Dienst zu verbessern, die Zusammenarbeit zu stärken und für den Austausch von Wissen und Erfahrungen zu sorgen. Dem Netzwerk ist es im Übrigen ein Anliegen, über die Stärkung dieser Unabhängigkeit der Ombudsleute/Verbraucherschützer zu wachen und dazu beizutragen. Im Jahr 2021 bearbeiteten die Ombudsmänner/-frauen 91.096 Fälle. 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[Title_fr] => [Title_nl] => [Title_en] => [de] => Der Vorsitzende des Netzwerkes und mehrere Mitglieder des Verwaltungsrats (= Titel unter dem Foto) - für das Foto siehe https://www.ombudsman.be/fr/actualites/91096-plaintes-traitees-par-le-reseau-belge-des-mediateursombudsmans Am 14. Januar 2022 hat das belgische Netzwerk der Ombudsleute in der Abgeordnetenkammer unter dem Vorsitz von Marc BERTRAND, Bürgerbeauftragter der Wallonie und der Französischen Gemeinschaft (Fédération Wallonie-Bruxelles) zu einer Pressekonferenz eingeladen. Das Netzwerk möchte an seine Ziele erinnern, besonders im Zusammenhang mit den Überschwemmungen von Juli 2021. Diese Ombudsmann-Dienste wurden geschaffen, um den Bürgern/Verbrauchern die Möglichkeit zu geben, sich mit ihren Beschwerden an eine unabhängige Behörde oder Stelle zu wenden und letztlich die Rechte zu sichern, die ihnen der Gesetzgeber eingeräumt hat. Das Netzwerk umfasst 30 Mediationseinrichtungen aus allen Bereichen: Föderalstaat, Regionen, Gemeinschaften, Städte und Gemeinden, halböffentlicher Sektor und Privatsektor. Alle helfen den Bürgern dabei, eine Lösung für ihre Probleme zu finden. Ziel des Netzwerks ist es, die Ombudsleute bekannter zu machen, den Zugang der Öffentlichkeit zu ihrem Dienst zu verbessern, die Zusammenarbeit zu stärken und für den Austausch von Wissen und Erfahrungen zu sorgen. Dem Netzwerk ist es im Übrigen ein Anliegen, über die Stärkung dieser Unabhängigkeit der Ombudsleute/Verbraucherschützer zu wachen und dazu beizutragen. Im Jahr 2021 bearbeiteten die Ombudsmänner/-frauen 91.096 Fälle. 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Geld können Sie auf das Spendenkonto des von der König-Baudouin-Stiftung eingerichteten 'Hochwasserfonds Ostbelgien' (BE10 0000 0000 0404) überweisen. Auf der folgenden Website des ÖSHZ-Eupen können Sie angeben, welche Sachspenden Sie machen möchten oder wie und wann Sie Zeit haben, um zu helfen: https://www.oshz-eupen.be [fr] => Vous pouvez donner de l'argent, donner des meubles ou donner un coup de main. Vous pouvez transférer de l'argent sur le compte de dons du 'Fonds d'inondation de l'Est de la Belgique', créé par la Fondation Roi Baudouin (BE10 0000 0000 0404). Sur le site Internet suivant du CPAS d'Eupen, vous pouvez indiquer les dons en nature que vous souhaitez faire ou comment et quand vous avez le temps de donner un coup de main : https://www.oshz-eupen.be [nl] => [en] => [de_easy] => [Desc_de] => Die Ombudsdienste stehen besonders für die Opfer der Flutkastastrophe zur Verfügung [Desc_fr] => Souhaitez-vous venir en aide aux victimes des inondations? 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Die Forderung nach einem Internetzugang für jeden Bürger erfolgt in Anbetracht der Tatsache, dass: 1. Der Zugang zu einem Internetanschluss für einen großen Teil der Bevölkerung zu einer Notwendigkeit geworden ist, die über das Interesse an Information oder Freizeit hinausgeht; 2. Die verbreitete Heimarbeit in der Gesundheitskrise die Nutzung einer ausreichenden Internetverbindung zu Hause impliziert; 3. Die zweigleisige Organisation der Sekundarstufe, die Hälfte der Zeit in der Schule, die andere Hälfte zu Hause, und die Verallgemeinerung von 'Fernkursen' in der Hochschulbildung ebenfalls erfordern, dass Schüler und Studenten eine Verbindung haben; 4. Internet-Service-Provider kommerzielle Unternehmen sind und den Spielregeln des Marktes folgen, d.h. bei Zahlungsverzug wird die Internetverbindung gekappt ; 5. Eine beträchtliche Anzahl von Einzelpersonen und Haushalten nicht immer alle laufenden Ausgaben bestreiten kann und sich daher entscheiden muss, auf bestimmte Produkte und Dienstleistungen zu verzichten, um weiterhin von grundlegenden Dienstleistungen wie der Wasser-, Gas- und Stromversorgung profitieren zu können; 6. Aufgrund dieser Unverzichtbarkeit diese Sektoren der Wasser-, Gas- und Stromverteilung besonderen Regelungen unterliegen, die die wirtschaftlichen Regeln des freien Marktes korrigieren, damit eine Mindestversorgung mit diesen Dienstleistungen zugunsten der wirtschaftlich und sozial Schwächsten aufrechterhalten wird; 7. 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Die Forderung nach einem Internetzugang für jeden Bürger erfolgt in Anbetracht der Tatsache, dass: 1. Der Zugang zu einem Internetanschluss für einen großen Teil der Bevölkerung zu einer Notwendigkeit geworden ist, die über das Interesse an Information oder Freizeit hinausgeht; 2. Die verbreitete Heimarbeit in der Gesundheitskrise die Nutzung einer ausreichenden Internetverbindung zu Hause impliziert; 3. Die zweigleisige Organisation der Sekundarstufe, die Hälfte der Zeit in der Schule, die andere Hälfte zu Hause, und die Verallgemeinerung von 'Fernkursen' in der Hochschulbildung ebenfalls erfordern, dass Schüler und Studenten eine Verbindung haben; 4. Internet-Service-Provider kommerzielle Unternehmen sind und den Spielregeln des Marktes folgen, d.h. bei Zahlungsverzug wird die Internetverbindung gekappt ; 5. Eine beträchtliche Anzahl von Einzelpersonen und Haushalten nicht immer alle laufenden Ausgaben bestreiten kann und sich daher entscheiden muss, auf bestimmte Produkte und Dienstleistungen zu verzichten, um weiterhin von grundlegenden Dienstleistungen wie der Wasser-, Gas- und Stromversorgung profitieren zu können; 6. Aufgrund dieser Unverzichtbarkeit diese Sektoren der Wasser-, Gas- und Stromverteilung besonderen Regelungen unterliegen, die die wirtschaftlichen Regeln des freien Marktes korrigieren, damit eine Mindestversorgung mit diesen Dienstleistungen zugunsten der wirtschaftlich und sozial Schwächsten aufrechterhalten wird; 7. 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Dezember 2020 einstimmig angenommen. Insbesondere lädt es seine Mitgliedstaaten ein: - Einrichtung unabhängiger und autonomer Ombudsleute auf nationaler Ebene und entsprechend der Struktur des Staates auf regionaler und lokaler Ebene; - den Bürgerbeauftragten den notwendigen verfassungsmäßigen und rechtlichen Rahmen zu geben, damit sie von einem breiten Mandat profitieren, das alle öffentlichen Dienstleistungen abdeckt; - Bereitstellung ausreichender Mittel und finanzieller Ressourcen für ihren Betrieb; - Schutz der Bürgerbeauftragten vor Druck, Repressalien und Bedrohungen. Die Ombudsfrau der Deutschsprachigen Gemeinschaft begrüßt die Annahme der Resolution der Vereinten Nationen, in der die wichtige Rolle der Ombudsleute bei der Stärkung der Demokratie anerkannt wird. 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Dezember 2020 einstimmig angenommen. Insbesondere lädt es seine Mitgliedstaaten ein: - Einrichtung unabhängiger und autonomer Ombudsleute auf nationaler Ebene und entsprechend der Struktur des Staates auf regionaler und lokaler Ebene; - den Bürgerbeauftragten den notwendigen verfassungsmäßigen und rechtlichen Rahmen zu geben, damit sie von einem breiten Mandat profitieren, das alle öffentlichen Dienstleistungen abdeckt; - Bereitstellung ausreichender Mittel und finanzieller Ressourcen für ihren Betrieb; - Schutz der Bürgerbeauftragten vor Druck, Repressalien und Bedrohungen. Die Ombudsfrau der Deutschsprachigen Gemeinschaft begrüßt die Annahme der Resolution der Vereinten Nationen, in der die wichtige Rolle der Ombudsleute bei der Stärkung der Demokratie anerkannt wird. 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Mai stellte die Ombudsfrau ihren Jahresbericht vor. In 2019 erhielt sie um die ... [title] => Der Jahresbericht 2019 der Ombudsfrau liegt vor. [info] => [dat] => 04.07.2020 [pos] => 23 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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Mittwochnachmittag Termine im JIZ / Triangel in St. Vith. Bitte halten Sie die bekannten Vorsichtsmaßnahmen ein: Hände waschen, Maske tragen und einen Abstand von 1,5 Meter halten. Bitte sehen Sie von einem Treffen ab, wenn Sie in den letzten 14 Tage Krankheitssymptome hatten. Vielen Dank. [fr] => La médiatrice peut vous accorder un rendez-vous pour lui parler par téléphone. Elle peut également vous envoyer un hyperlien par e-mail afin que le premier entretien puisse avoir lieu par vidéoconférence. Si un premier entretien a lieu dans le bureau du service de la Médiation, veuillez respecter les consignes générales: se laver les mains, porter un masque, garder une distance de 1,5 mètre. Reporter le rendez-vous, si vous avez eu des symptômes de la maladie durant les 15 derniers jours ou veuillez simplement prendre contact par téléphone. Merci. [nl] => De ombudsvrouw van de Duitstalige gemeenschap kan een afspraak maken om haar telefonisch te spreken. Ze kan u ook een hyperlink per e-mail sturen, zodat de eerste vergadering per videoconferentie kan plaatsvinden. Indien een eerste gesprek plaatsvindt in het kantoor van de Bemiddelingsdienst, neem de bekende voorzorgsmaatregelen in acht: Was je handen, draag een masker en houd een afstand van 1,5 meter. Gelieve het afspraak te verplaatsen of gewoon per telefoon contact op te nemen als u in de afgelopen 14 dagen ziekteverschijnselen heeft gehad. Dank u wel. [en] => The ombudswoman of the German-speaking community can make an appointment to talk to you over the phone. She can also send you a hyperlink by e-mail so that the first interview can take place by videoconference. If a first interview takes place in the office of the Mediation Service, please observe the known precautions: Wash your hands, wear a mask and keep a distance of 1.5 meters. Please refrain from a meeting if you have had symptoms of illness in the last 14 days or call. Thank you very much. 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Nous prenons ces mesures pour limiter la propagation du coronavirus (COVID-19) et pour répondre à la demande du Premier ministre de garantir la distance entre les personnes. [Add_nl] => Coronavirus: Vanaf 13 maart 2020 is ons kantoor tijdelijk gesloten voor bezoekers. De ombudsvrouw van de Duitstalige Gemeenschap blijft echter telefonisch en online beschikbaar. Wij nemen deze maatregelen om de verspreiding van het coronavirus (COVID-19) te beperken en om te voldoen aan het verzoek van de minister-president om de afstand tussen de mensen te waarborgen. [Add_en] => Coronavirus: From 13 March 2020 our office will be temporarily closed to visitors. However, the ombudswoman of the German-speaking Community will remain available by telephone and online. We are taking these measures to limit the spread of the coronavirus (COVID-19) and to comply with the Prime Minister's request to ensure distance between people. 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Mittwochnachmittag Termine im JIZ / Triangel in St. Vith. Bitte halten Sie die bekannten Vorsichtsmaßnahmen ein: Hände waschen, Maske tragen und einen Abstand von 1,5 Meter halten. Bitte sehen Sie von einem Treffen ab, wenn Sie in den letzten 14 Tage Krankheitssymptome hatten. Vielen Dank. [fr] => La médiatrice peut vous accorder un rendez-vous pour lui parler par téléphone. Elle peut également vous envoyer un hyperlien par e-mail afin que le premier entretien puisse avoir lieu par vidéoconférence. Si un premier entretien a lieu dans le bureau du service de la Médiation, veuillez respecter les consignes générales: se laver les mains, porter un masque, garder une distance de 1,5 mètre. Reporter le rendez-vous, si vous avez eu des symptômes de la maladie durant les 15 derniers jours ou veuillez simplement prendre contact par téléphone. Merci. [nl] => De ombudsvrouw van de Duitstalige gemeenschap kan een afspraak maken om haar telefonisch te spreken. Ze kan u ook een hyperlink per e-mail sturen, zodat de eerste vergadering per videoconferentie kan plaatsvinden. Indien een eerste gesprek plaatsvindt in het kantoor van de Bemiddelingsdienst, neem de bekende voorzorgsmaatregelen in acht: Was je handen, draag een masker en houd een afstand van 1,5 meter. Gelieve het afspraak te verplaatsen of gewoon per telefoon contact op te nemen als u in de afgelopen 14 dagen ziekteverschijnselen heeft gehad. Dank u wel. [en] => The ombudswoman of the German-speaking community can make an appointment to talk to you over the phone. She can also send you a hyperlink by e-mail so that the first interview can take place by videoconference. If a first interview takes place in the office of the Mediation Service, please observe the known precautions: Wash your hands, wear a mask and keep a distance of 1.5 meters. Please refrain from a meeting if you have had symptoms of illness in the last 14 days or call. Thank you very much. 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Nous prenons ces mesures pour limiter la propagation du coronavirus (COVID-19) et pour répondre à la demande du Premier ministre de garantir la distance entre les personnes. [Add_nl] => Coronavirus: Vanaf 13 maart 2020 is ons kantoor tijdelijk gesloten voor bezoekers. De ombudsvrouw van de Duitstalige Gemeenschap blijft echter telefonisch en online beschikbaar. Wij nemen deze maatregelen om de verspreiding van het coronavirus (COVID-19) te beperken en om te voldoen aan het verzoek van de minister-president om de afstand tussen de mensen te waarborgen. [Add_en] => Coronavirus: From 13 March 2020 our office will be temporarily closed to visitors. However, the ombudswoman of the German-speaking Community will remain available by telephone and online. We are taking these measures to limit the spread of the coronavirus (COVID-19) and to comply with the Prime Minister's request to ensure distance between people. 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Freitagnachmittag Termine im JIZ (Jugendinformationszentrum) in St. Vith an. Terminanfrage möglich über die 0800 987 59 kostenlose Rufnummer. 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Freitagnachmittag Termine im JIZ (Jugendinformationszentrum) in St. Vith an. Terminanfrage möglich über die 0800 987 59 kostenlose Rufnummer. 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Freitagnachmittag Termine im JIZ ... [title] => Termine in St. Vith [info] => [dat] => 01.12.2019 [pos] => 26 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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[title] => Katharinenmarkt 2019 [info] => [dat] => 06.11.2019 [pos] => 27 [tabfld] => Array ( [0] => Array ( [pos] => 101 [sfld] => title [fld] => title ) [1] => Array ( [pos] => 102 [sfld] => text [fld] => text ) [2] => Array ( [pos] => 103 [sfld] => dat [fld] => dat ) ) [lt] => en )
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Probleme beim Lesen der auf Deutsch ausgestellten Personalausweise. Bitt desshalb den Antrag per Einschreiben in Papierversion bei der Französischen Gemeinschaft einreichen. Studienbeihilfe in der Französischen Gemeinschaft: Bei den Online-Anträgen gibt es ein technisches Problem. Auf Deutsch ausgestellte Personalausweise können zurzeit nicht automatisch eingelesen werden. Mehr Infos und konkrete Hinweise hat das Ministerium der Deutschsprachigen Gemeinschaft freundlicherweise zur Verfügung gestellt. 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publications - Ombuds Service German-speaking Community of Belgium
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NEIWA calls for stronger commitment to fight corruption in Brussels Declaration

In the Brussels Declaration the network of European integrity and whistleblowing authorities calls for a ...

veröffentlicht: 20.06.2025

The ombudsmen adopt a resolution on the right to make mistakes

On Wednesday March 18 Marc BERTRAND Ombudsman of Wallonia and the Wallonia-Brussels Federation and Chairman ...

veröffentlicht: 19.03.2025

New UN resolution underlines the importance of ombudspersons

On December 17 2024 the United Nations General Assembly adopted a resolution highlighting the important ...

veröffentlicht: 18.03.2025

General Assembly of the Belgian Ombudsperson Network

On Friday December 13 the Belgian network of ombudspersons Ombudsman.be held its general assembly in ...

veröffentlicht: 18.12.2024

Webinar: There is always an ombudsperson who can help you!

Ombudsman.be the Belgian network of ombudsmen is organizing a webinar for social workers in municipalities ...

veröffentlicht: 01.10.2024

Ombudsleute präsentieren ihr Memorandum

Auf der Grundlage von Beobachtungen die sie bei der Ausübung ihrer Aufgaben gemacht haben und ...

veröffentlicht: 02.05.2024

There is always an ombudsperson who can help you!

Based on the slogan 'There is always an ombudsperson who can help you' information events ...

veröffentlicht: 25.09.2023

'Wünsche mir eine offene Fehlerkultur' - Kommunikation und Transparenz in Streitfragen schaffen

Im GrenzEcho vom 3. Mai 2023 ist ein Interview von Herrn Kurt Pothen mit der ...

veröffentlicht: 23.05.2023

Die Ombudsfrau stellte den Jahresbericht 2022 im Parlament vor

Der Ombudsdienst der Deutschsprachigen Gemeinschaft ist eine unabhängige und neutrale Instanz zur Verbesserung der Kommunikation ...

veröffentlicht: 26.04.2023

Treffen mit der Ständigen Kommission für Sprachenkontrolle in Eupen

Am Donnerstag 13. April fand ein Treffen zwischen der Ständigen Kommission für Sprachenkontrolle dem Parlament ...

veröffentlicht: 17.04.2023

The newly created Complaints Information Center in the German-speaking Community

As of March 1 2023 the newly created Complaints Information Center located at the Consumer ...

veröffentlicht: 01.03.2023

Extension of mandate as ombudsperson of Ms. Marlene Hardt

In item 10 of the agenda of the Parlement of the German-speaking Community of 30.1.2023 ...

veröffentlicht: 30.01.2023

Ombudsdienste und soziale Medien

Die Ombudsperson nahm an einer Arbeitssitzung des belgischen Netzwerk der Ombudsleute teil bei der es ...

veröffentlicht: 01.12.2022

Unia, the interfederal center for equal opportunities is looking for an employee for East Belgium!

Employee(F/M/X) with focus on East Belgium wanted for the service protection (Service Protection) of Unia. ...

veröffentlicht: 11.08.2022

The Ombudswoman is part of the Network of European Integritts and Whistleblowing Ombudsmen

The Network of European Integritts and Whistleblowing Authorities or NEIWA met in Barcelona on June ...

veröffentlicht: 29.06.2022

Decree on the Establishment of Information and Complaints Management in the German-speaking Community

The Ombudsperson welcomes the adoption on 21 February 2022 of the decree establishing information and ...

veröffentlicht: 26.02.2022

Kinderrechte in der Deutschsprachigen Gemeinschaft

Die Ombudsfrau der Deutschsprachigen Gemeinschaft hat mit dem Delegierten der Kinderrechte der Französischen Sprachigen Gemeinschaft ...

veröffentlicht: 17.01.2022

Überschwemmt im Juli 2021? Ombudsmänner als Retter in der Not!

Die Ombudsleute stehen auch den Geschädigten des vergangenen Juli zur Verfügung. So ...

veröffentlicht: 16.01.2022

91.096 Beschwerden vom belgischen Netzwerk der Ombudsmänner bearbeitet.

Der Vorsitzende des Netzwerkes und mehrere Mitglieder des Verwaltungsrats (= Titel unter dem Foto) - ...

veröffentlicht: 14.01.2022

Hilfe für die Opfer der Flutkatastrophe

Sie können Geld Möbel oder Kleider spenden oder selber Hand anlegen. Geld können Sie auf ...

veröffentlicht: 21.07.2021

Internetzugang als Grundbedürfnis

Die Mitglieder der Ständigen Konzertierung der Mediatoren und Ombudsmänner fordern die föderalen und regionalen Behörden ...

veröffentlicht: 14.02.2021

Vereinten Nationen fordern eine Stärkung der Rolle der Ombudsleute

Die Resolution zur Stärkung der Rolle der Ombudsleute wurde auf der Generalversammlung der Vereinten Nationen ...

veröffentlicht: 27.01.2021

Nachforschungen zu den Vorwürfen und Behauptungen in Bezug auf Vivias durch die Ombudsfrau

Das Parlamentspräsidium hat die Ombudsfrau der Deutschsprachigen Gemeinschaft damit beauftragt Nachforschungen über die Arbeitsweise und ...

veröffentlicht: 20.07.2020

Der Jahresbericht 2019 der Ombudsfrau liegt vor.

Am 25. Mai stellte die Ombudsfrau ihren Jahresbericht vor. In 2019 erhielt sie um die ...

veröffentlicht: 04.07.2020

Coronavirus: Appointment

The ombudswoman of the German-speaking community can make an appointment to talk to you over ...

veröffentlicht: 13.03.2020

Treffen mit Sozialassistenten der Christlichen Krankenkasse

Die Ombudsfrau der Deutschsprachigen Gemeinschaft stellt dent Sozialassistenten der Christlichen Krankenkasse der HIKIV und der ...

veröffentlicht: 17.01.2020

Termine in St. Vith

Ab Dezember 2019 bietet die Ombudsfrau zusätzlich jeden 1. und 3. Freitagnachmittag Termine im JIZ ...

veröffentlicht: 01.12.2019

Katharinenmarkt 2019

Die Ombudsfrau der Deutschsprachigen Gemeinschaft Marlene Hardt präsentierte im November auf dem Katharinenmarkt Sankt Vith ...

veröffentlicht: 06.11.2019

Infoblatt

Zusammen mit dem föderalen Ombudsdienst gibt es nun ein Infoblatt.

veröffentlicht: 01.04.2019

Erstanträge Studienbeihilfe

Erstanträge auf Studienbeihilfe in der Französischsprachigen Gemeinschaft. Probleme beim Lesen der auf Deutsch ausgestellten Personalausweise. ...

veröffentlicht: 20.10.2018
Verwendete Abkürzungen:
ÖSHZ = Öffentliches Sozialhilfezentrum