Any person or organization that contacts the ombudsman service can submit a service complaint against the ombudsman service.
Examples of admissible service complaints
When processing a file, you do not receive any information or response from the ombudsman service.
The information you receive from the ombudsman service (via information leaflets, the website, etc.) is incomplete or unclear.
You are not satisfied with the accessibility of the ombudsman service (whether at reception, by telephone, etc.).
You have to wait too long for a response from the ombudsman service.
You are not satisfied with the behavior of an employee of the ombudsman service (during a telephone call, visit, etc.).
You have an accessibility problem with this website?
Examples of inadmissible service complaints
Anonymous complaints
Unsubstantiated service complaints (the reason must always be clearly stated)
Complaints about facts or circumstances that occurred more than 1 year ago on the date of submission of the complaint
Service complaints in matters for which the Ombudsman Service is not responsible
Complaints about matters for which legal proceedings are pending before a judicial college (labor court, RvV, Council of State, etc.)
Service complaints in matters for which proceedings have already been initiated before the President of Parliament
Note
If you submit a complaint to the ombudsman service, this does not affect the time limits for appeals to the Council of State and the courts of justice.How can you submit a service complaint?
There are various options available to you:Fill in the Online complaint form.
Fill in the PDF document of our service complaint form (electronically or manually), you can send the form to us by email beschwerde@dg-ombudsdienst.be or print it out and send it to: Ombudsman Service, Platz des Parlamentes 1, 4700 Eupen.
You will receive an acknowledgement of receipt within 5 days and information on the admissibility of your complaint within 14 days. If your complaint is admissible, the ombudsman service will examine the complaint and provide you with a reasoned response within 45 working days.
Are you still not satisfied?
You can then submit a so-called secondary official complaint to the Speaker of the Parliament of the German-speaking Community in various ways:President of Parliament Patricia Creutz-Vilvoye, Platz des Parlaments 1, 4700 Eupen
Telephone 087 31 84 50
patricia.creutz-vilvoye@pdg.be