Do you have a concern or complaint?

Use the complaint form (below)
Make an appointment by telephone
Write me a letter
Send me an e-mail

In order to deal with your request, the ombudswoman examine each file for the following points:

  1. Surname, first name, address, phone number or E-mail of the complainant
  2. Accurate formulation of the request
  3. Description of the decision or an action of the administrative authority against which you complaint
  4. Description of the steps that have been taken so far
  5. Were the existing opposition proceedings exhausted?
  6. The complaint relates to facts which are no more than 1 year before the complaint was lodged.

complaint form

The data sent will only be processed for the purpose of processing your request. You will find further information in our data protection declaration:

Weitere Informationen erhalten Sie an folgenden Stellen

  • infocenter
    der Deutsprachigen Gemeinschaft
  • Complaint information
    free information on the complaints procedure in the German-speaking Community
  • service database
    All the services of the German-speaking Community on the website of the Ministry
  • suggestion
    you can also submit a proposal for improvement in the administration directly