The Ombudsperson of the German-speaking Community of Belgium
A mediator between citizens and authorities
The ombudsperson can mediate between the citizen and the administrative authority or an institution. The citizen has the opportunity to express their point of view. The ombudsperson collects all problems and complaints from citizens. This collection of experiences is then used to improve the administration.the Ombudsperson mediates by complaints against decisions or proceedings
of an administrative authorities or of an municipality or social welfare centre in the German-speaking Community:
of the following educational institutions in the German-speaking Community
van de volgende verzorgingsinstellingen in de Duitstalige Gemeenschap
one of the following institutions inside the German-speaking Community:
If you do not know exactly which institution in the German-speaking Community is responsible, you may find your problem in the following list:
The ombudsperson is not responsible for these complaints:
- via federal, regional or foreign authorities.
- via hospitals
- over autonomous companies such as the railroad or the post office.
- in private disputes.
Who can lodge a complaint?
- a citizen
- a company
- an association
You still don't know who can actually investigate your complaint?
Just search under http://www.ombudsman.be/de.
You can contact the Consumer Protection Center in Eupen for tenancy disputes or problems with your hirer or renter or your energy or telephone provider. https://verbraucherschutzzentrale.be
the ombudsperson
The ombudsperson listens to your issue in a confidential manner. She is subject to professional secrecy. Her service is free of charge.
She is your partner for a mutual- and out-of-court solution to your issue with an administration.
The ombudsperson is independent and neutral. This means that they are not on either side of the conflict but mediate between both sides. They are committed to ensuring that you and the authority can continue to talk to each other.
Call!
The ombudsperson has a free telephone number.
phone: 0800 98759
You can contact the ombudsperson by telephone
montags von 13:30 to 16:30 Uhr, dienstags von 9 to 12 Uhr, freitags von 09 to 12 Uhr.
If she does not answer immediately, she may have a conversation. She will get back to you as soon as possible.
At other times, please leave a message in the voice mail, and the Ombudswoman will get in touch with you as soon as possible.
oder nutzen Sie das Online-Formular: https://www.dg-ombudsdienst.be/en/complaint_form.htm
Ombudsdienst der Deutschsprachigen Gemeinschaft