Basic information on data protection

This data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by the Ombudsman Service of the German-speaking community from Belgium.
The ombudsman service takes your data protection very seriously and treats your personal data confidentially and in accordance with the statutory provisions.
This includes the right to privacy guaranteed by Article 22 of the Belgian Constitution and Article 8 of the European Convention on Human Rights (ECHR).
In particular, I will treat your data in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data.

Verantwortlicher für die Verarbeitung von Daten

Platz des Parlaments 1
4700 Eupen

Data protection officer

The Privacy Office
Hochstraße 81
4700 Eupen
phone number: 087 710200

In this sense, all personal data are treated according to the following principles:

  • legality and good faith
  • appropriateness
  • reasonableness
  • Correctness and the latest version
  • earmarked period

handling of contact data

The personal data provided by the user when submitting a complaint, a request for information or an opinion are processed exclusively by the Ombudsman Service of the German-speaking Community in order to respond to the user's request and to fulfil the tasks assigned to him by the Decree establishing the Office of an Ombudsman for the German-speaking Community of 26 May 2009 and its amendments of 31 March 2011 and 7 March 2016.
Personal data will only be transmitted to the person responsible for processing the applications. This data may also be disclosed to persons outside the Ombudsman Service if this is necessary to process the complainant's request. For example, in the event of a complaint, the decree requires that the institution or authority concerned be informed. Complaints which do not fall within the competence of the Ombudswoman of the German-speaking Community can be forwarded to the competent address after consultation with the complainant.
The user's personal data will under no circumstances be processed for commercial purposes.

handling access data

You can visit this website without providing any personal information. However, in order to improve our online offering, we collect (without personal reference) the access data to this website and store these as 'server log files' on the website's server.
The following data is logged in this way:
- the visited website
- the IP address
- date and time
- amount of data sent in bytes
- the source from which you came to the page
- the UAS (= User Agent String) of your browser
By anonymizing the data, it is not possible to draw conclusions about your person. The server log files are stored for a maximum of 90 days and then deleted. The data is stored for security reasons, e.g. to clarify cases of misuse. If data have to be deleted for reasons of evidence, they are excluded from deletion until the incident has been finally resolved.


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rights of the user

As a user, you have the right to request free information on what personal data has been stored about you. You also have the right to have incorrect data corrected and to have your personal data processed or deleted. If applicable, you may also assert your right to data portability. If you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority.

deletion of data

Users of this website may exercise their right of objection and object to the processing of their personal data at any time.
Unless your request conflicts with a legal obligation to store data, you have a right to have your data deleted. Data stored by us will be deleted if it is no longer required for its intended use and there are no legal retention periods. If deletion is not possible because the data is required for legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for other purposes.